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If you are a consumer within the meaning of the Australia Consumer Law and you are purchasing
the Software or warranty and support services for the Software which are not of a kind ordinarily
acquired for personal, domestic or household use or consumption, then despite any other
provision of this EULA, HP limits its liability for failure to comply with a consumer guarantee as
follows:
a. provision of warranty or support services for the Software: to any one or more of the following:
re-supply of the services or payment of the costs of having the services re-supplied;
b. provision of the Software: to any one or more of the following: replacement of the Software or
the supply of equivalent software; repair of the Software; payment of the costs of replacing the
Software or of acquiring equivalent software; or payment of the costs of having the Software
repaired; and
c. otherwise, to the maximum extent permitted by law.
New Zealand Consumers: In New Zealand, the Software comes with guarantees that cannot
be excluded under the Consumer Guarantees Act 1993. In New Zealand, Consumer Transaction
means a transaction involving a person who is purchasing goods for personal, domestic or
household use or consumption and not for the purpose of a business. New Zealand consumers
who are purchasing goods for personal, domestic or household use or consumption and not for
the purpose of a business ("New Zealand Consumers") are entitled to repair, replacement or
refund for a failure and compensation for other reasonably foreseeable loss or damage. A New
Zealand Consumer (as defined above) may recover the costs of returning the product to the place
of purchase if there is a breach of the New Zealand consumer law; furthermore, if it will be of
significant cost to the New Zealand Consumer to return the goods to HP then HP will collect such
goods at its own cost. Where any supply of products or services is for business purposes, you
agree that the Consumer Guarantees Act 1993 does not apply and that given the nature and value
of the transaction, this is fair and reasonable.
© Copyright 2019 HP Development Company, L.P.
The information contained herein is subject to change without notice. All other product names
mentioned herein may be trademarks of their respective companies. To the extent permitted by
applicable law, the only warranties for HP products and services are set forth in the express warranty
statements accompanying such products and services. Nothing herein should be construed as
constituting an additional warranty. To the extent permitted by applicable law, HP shall not be liable
for technical or editorial errors or omissions contained herein.
Version: April 2019
Customer self-repair warranty service
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and
allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP
identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to
you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is
mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs
of this service. 2) Parts for which customer self repair is optional. These parts are also designed for
Customer Self Repair. If, however, you require that HP replace them for you, this may be done at no
additional charge under the type of warranty service designated for your product.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same-day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the HP Technical Support Center and a technician will
help you over the phone. HP specifies in the materials shipped with a replacement CSR part whether a
112
Appendix A Service and support
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