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Solve problems6
Troubleshoot problems with the printer. Locate additional resources for help and technical support.
The following information is correct at the time of publication. For current information, see
http://www.hp.com/support/colorlj4201-4203.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Customer support
Find support contact options for your HP printer.
Table 6-1
HP support options
Support option Contact information
Get telephone support for your country/region
Have the printer name, serial number, date of purchase, and
problem description ready
Country/region phone numbers are on the flyer that was in
the box with the printer or at support.hp.com.
Get 24-hour Internet support, and download software utilities
and drivers
http://www.hp.com/support/colorlj4201-4203
Order additional HP service or maintenance agreements www.hp.com/go/carepack
Register the printer www.register.hp.com
Control panel help system
The printer has a built-in Help system that explains how to use each screen.
To open the Help system, rotate the control-panel dial to the Menu option, and then press the dial. Then
rotate the dial to select Help and press the dial.
Tips for using the online Help:
● For some screens, the Help opens to a global menu where you can search for specific topics. You
can browse through the menu structure by rotating the dial.
Solve problems
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