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7. Print a short document from a diîž«erent program that has worked in the past. If this solution works, then
the problem is with the program. If this solution does not work (the document does not print), complete
these steps:
a. Try printing the job from another computer that has the product software installed.
b. If you connected the product to the network, connect the product directly to a computer with a USB
cable. Redirect the product to the correct port, or reinstall the software, selecting the new connection
type that you are using.
NOTE: The product will arrive with the USB port disabled. To enable the USB port and use it to test
the product’s connectivity, ensure the product is in the Ready state.
8. The product rmware might need to be upgraded. Software and rmware upgrades and installation
instructions for this product are available at www.hp.com/support/ljMFPM725series. Click Support &
Drivers, click the operating system, and then select the download for the product.
ENWW Solve problems checklist 217
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