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The product is using incorrect link and duplex settings for the network ............................................... 274
New software programs might be causing compatibility problems ....................................................... 274
The computer or workstation might be set up incorrectly ....................................................................... 274
The product is disabled, or other network settings are incorrect ........................................................... 274
Solve fax problems .............................................................................................................................................................. 275
Checklist for solving fax problems ............................................................................................................... 275
What type of phone line are you using? ................................................................................. 275
Are you using a surge-protection device? .............................................................................. 275
Are you using a phone company voice-messaging service or an answering machine? . 275
Does your phone line have a call-waiting feature? ............................................................... 275
Check fax accessory status ........................................................................................................................... 276
General fax problems ..................................................................................................................................... 276
Use Fax over VoIP networks .......................................................................................................................... 277
Problems with receiving faxes ...................................................................................................................... 278
Problems with sending faxes ........................................................................................................................ 279
Fax error codes ................................................................................................................................................ 280
Fax error messages on the product control panel ..................................................................................... 280
Send-fax messages ................................................................................................................... 282
Receive-fax messages ............................................................................................................... 283
Service settings ............................................................................................................................................... 283
Settings in the Troubleshooting menu ................................................................................... 283
Solve product software problems (Windows) ................................................................................................................. 285
A print driver for the product is not visible in the Printer folder .............................................................. 285
An error message was displayed during the software installation ......................................................... 285
The product is in Ready mode, but nothing prints ..................................................................................... 285
Solve product software problems (Mac OS X) ................................................................................................................. 287
The product name does not appear in the product list in the Print & Fax or the Print & Scan list .... 287
A print job was not sent to the product that you wanted ......................................................................... 287
When connected with a USB cable, the product does not appear in the Print & Fax or the Print &
Scan list after the driver is selected ............................................................................................................. 287
Remove software (Windows) ............................................................................................................................................. 288
Remove the print driver (Mac OS X) .................................................................................................................................. 289
Index ........................................................................................................................................................................................................... 291
ENWW xi
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