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12. Status Reports
To allow more detailed control of which users to disconnect, a table at the bottom of the page with a dropdown menu lists
all connected users and connected ports. For example, if you wish to disconnect the user “tester” from all ports, choose
“tester” in the Users box, and All ports in the Ports box, then hit the Disconnect Sessions button.
Note: You can also disconnect serial sessions from the command line using the --disconnect option with the pmusers command.
12.2 Statistics
The Statistics report provides a snapshot of the status, current traffic and other activities and operations of your console
server:
• Select Status: Statistics.
• Detailed statistics reports can be found by selecting from the various submenus.
12.3 Support Reports
The Support Report provides useful status information that will assist the Tripp Lite technical support team to solve any
problems you may experience with your console server.
If you experience a problem and have to contact support, ensure you include the Support Report with your email support
request. The Support Report should be generated when the issue is occurring and attached in plain text format.
• Select Status: Support Report. You will be presented with a status snapshot.
• Save the file as a text file and attach it to your support email.
Note: For console servers running firmware version 3.11 and above and for devices where the serial number can be retrieved, there is now
a Feature Set section in the support report where the serial number is among the information displayed. For devices not supporting this
feature, there is no change to the support report.
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