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27 Philips · NeoPix 320
10 Troubleshooting
Power cycling
If a problem occurs and you cannot resolve it using the instructions in this user manual, try the
following steps to resolve the problem.
1 Turn the projector off by pressing twice.
2 Wait at least 10 seconds.
3 Turn the projector on by pressing .
4 If the problem persists, contact one of our customer service centres or your dealer.
Problem Solution
The projector cannot be turned on. • Disconnect and reconnect the power cable, and
try to turn the projector on again.
The projector cannot be turned off.
• Press and hold longer than ten seconds. If this
does not work, disconnect the power cable.
No image from the external HDMI™ device. 1. Check if you have switched the input source to
HDMI.
2. Disconnect the HDMI™ cable or switch off the
HDMI™ device.
3. Wait three seconds.
4. Reconnect the HDMI™ cable or switch on the
HDMI™ device again.
No sound from the external connected
device.
• Check the cables to the external device.
• Check that the sound is activated on the external
device.
• Only the original cables from the device
manufacturer may function.
No sound from external HDMI™ output
device.
• On the HDMI™ output device, set the audio
setting to Multichannel (Raw data) & Stereo (PCM).
No sound when you connect your
computer using an HDMI™ cable.
• Check that the sound is activated on the
computer.
Only the home menu appears and not the
image from the external device.
• Check if the cables are connected to the correct
sockets.
• Check that the external device is turned on.
• Check if the video output of the external device is
turned on.
Only the home menu appears and not the
image from the connected computer.
• Check that the HDMI™ output of the computer is
turned on.
• Check if the resolution of the computer is set to
1920*1080.
The projector turns itself off. • When the projector is running for a long period of
time, the surface becomes hot.
• Check that the power cable is connected correctly.
The projector cannot read the USB storage
device.
• The projector does not support the exFAT file
system.
• Format the USB storage device in FAT32 or NTFS
format, then use it.
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