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Troubleshooting
Getting Support
183 Support through Remote Management
184 Finding the Information You Need for Service
There is a problem with the picture
185 Testing the Picture
I can't hear the sound clearly
187 Testing the Sound
I can't see 3D images clearly.
188 Testing 3D Picture Quality
There is a problem with the broadcast.
My computer won't connect.
I can't connect to the Internet.
The Schedule Recording/Timeshift function isn't
working.
Anynet+ (HDMI-CEC) isn't working.
I am having trouble launching/using apps.
My file won't play.
I want to reset the TV.
Other Issues
Appendix
Before Using the Recording and Timeshift Functions
195 Before Using the Recording and Schedule Recording
Functions
196 Before the Using Timeshift Function
Read Before Using 3D Viewing Mode
197 3D Precautions
S-Recommendation Disclaimer
200 S Recommendation with Voice Interaction
200 S Recommendation
Supported Resolutions for 3D Modes
201 HDMI
201 Component
201 Digital Channel
201 Videos/Photos
201 Computer via HDMI Cable
Supported Resolutions for UHD
202 HDMI Connector except for the MHL-to-HDMI Connector
202 MHL-to-HDMI Connector
Read Before Using Voice, Motion, or Face Recognition
203 Voice, Motion, and Face Recognition Precautions
205 Requirements for Using Voice, Motion, or Face
Recognition
Read Before Using Apps
Read Before Using the Web Browser
Read Before Playing Photo, Video, or Music Files
210 Photo, Video, and Music File Use Limitations
210 Compatible Storage Devices for File Transfers
211 Supported External Subtitles
211 Supported Internal Subtitles
212 Supported Image Formats and Resolutions
212 Supported Music Formats and Codecs
213 Supported Video Codecs
Read After Installing the TV
215 Picture Sizes and Input Signals
215 Installing an Anti-Theft Lock
216 Read Before Setting Up a Wireless Internet Connection
Read Before Connecting a Computer (Supported
Resolutions)
217 IBM
217 MAC
218 VESA DMT
Supported Resolutions for Video Signals
219 CEA-861
219 HDMI
License
Glossary
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