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EN
141
No sound on video recording Playback volume is set too low Increase playback volume
Microphone was covered during recording Make sure the microphone is not obstructed while
recording video
Speakers are covered Make sure that speakers are unobstructed during
playback
Microphone was deactivated while recording Activate the microphone
Flickering or horizontal stripes in the video
recording
CMOS sensors will display this phenomenon when light
sources like LED lamps or fluorescent tubes are used
Quality may be improved by selecting a manual shutter
speed (e.g. 1/100s)
Smartphones/WLAN
WLAN connection gets interrupted Camera deactivates when it overheats (safety feature) Allow camera to cool down
Cannot pair with a smartphone The camera was already paired with the smartphone Delete the camera registration from the Bluetooth
settings in the smartphone and repeat pairing process
Smartphone connection/image transfer not
working
The smartphone is too far away Bring the devices closer to each other
Interference from other devices in the vicinity, e.g.
other smartphones or a microwave oven
Increase distance to interfering devices
Interference from multiple smartphones in the vicinity Re-establish the connection/remove other
smartphones
Smartphone is currently connected to another device Check connection
Camera does not appear on the WLAN configura-
tion screen of the smartphone
Smartphone does not recognize camera Switch the WLAN function of the smartphone off and
on again
FAQ
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