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36 English
Troubleshooting
Troubleshooting
Others
Problem Possible cause Solution
The product is not
level.
The appliance has been
installed improperly.
The leveling leg(s) is (are)
damaged or uneven.
Make sure the oor is level, strong,
and stable. If the oor sags or slopes,
contact a carpenter.
Check and level the range. (See the
Installation instructions.)
The kitchen cabinets are
not properly aligned and
make the range appear to
be not level.
Ensure that cabinets are square
and provide sufcient room for
installation.
Food does not bake
or roast properly in
the oven.
Wrong cooking mode is
selected.
See page 17.
The oven racks have not
been positioned properly
for the food being cooked.
See page 20.
The cookware has not
been positioned correctly
on the rack.
See page 21.
Oven thermostat needs
adjustment.
Call for a qualied service technician.
There is aluminum foil on
racks and/or oven bottom.
Remove the foil.
Food does not broil
properly in the
oven.
Oven controls not set
properly.
See page 19.
Oven door was not closed
during broiling.
See page 17.
The rack has not been
properly positioned.
See broiling guide on page 19.
Information codes
OVEN
Displayed
Code
Possible cause Solution
C-d0
This code occurs if the
control key is short for 1
minute.
Clean the buttons and make sure
there is no water on/around them.
Turn off the oven and try again. If
the problem continues, contact a
local Samsung service center.
C-d1
This code occurs if the door
lock is mispositioned.
Turn both the mode and
temperature selector knobs to
OFF, and then restart the oven. If
the problem persists, disconnect
all power to the oven for at least
30 seconds and then reconnect
the power. If this does not solve
the problem, call for service.
C-F0
This code occurs if
communication between
the Main and Sub PBA is
interrupted.
C-20
The oven sensor is open
when the oven is operating.
The oven sensor is short
when the oven is operating.
C-21
This code occurs if the
internal temperature rises
abnormally high.
Call for service.
NX9000K_CHEF_NX58M9960PS_AA_DG68-01008A-06_EN.indd 36 2019-02-27 2:26:23
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