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34 English
Troubleshooting
Troubleshooting
Problem Possible cause Solution
Surface burners
light but oven
burners do not light.
The Gas Pressure
Regulator shut off switch
is in the OFF position.
Call a qualied service technician.
Oven
Problem Possible cause Solution
The oven control
beeps and the knob
LED turns orange.
The 7-Segment
display, below the
RF control (6
th
)
knob, shows an
information code.
You have a function
information code. See
the Information codes
chart on page 36.
Rotate both the mode and temperature
selector knobs to the OFF position and
restart the oven. If the problem persists,
disconnect all power to the range for at
least 30 seconds and then reconnect the
power. If this does not solve the problem,
call for service.
Very large or
yellow oven burner
ames.
The oven burner air
adjustment shutters
need to be adjusted.
Call for a qualied service technician.
The gas supply is not
properly connected or
turned on.
See the Installation instructions that came
with your range.
Wrong orice is
assembled.
Check the burner orice size and contact
your installer if you have the wrong orice
(LP gas instead of natural gas or natural
gas instead of LP gas).
Oven temperature
is too hot or cold.
The oven thermostat
needs adjustment.
Call for a qualied service technician.
Problem Possible cause Solution
Oven light (lamp)
will not turn on.
Loose or burned-out
bulb.
See page 31.
The switch button
operating the oven
light needs to be
replaced.
Call for a qualied service technician.
Oven smokes
excessively during
broiling.
Meat or food not
properly prepared
before broiling.
Cut away excess fat and/or fatty edges
that may curl.
Improperly positioned
top oven rack.
See the Broiling guide on page 19.
Greasy buildup on
oven surfaces.
Regular cleaning is necessary when
broiling frequently.
Oven will not self-
clean.
The oven is too hot.
A warning beep sounds 3 times, and the
mode and temperature selector knob lights
blink ice blue. Let the oven cool down, and
then reset the controls. The self-clean cycle
will not lock the oven door if the oven
temperature is too hot. The door must lock
before the self-clean cycle can start. Self-
cleaning does not operate within 2 hours
after running the self-cleaning cycle.
The self-cleaning
oven controls are not
properly set.
Reset the self-cleaning oven controls. (See
page 30.)
The door is opened.
An alert beep sounds, and the mode and
temperature selector knob lights blink ice
blue. Make sure that the door is closed.
Crackling or
popping sound.
This is normal.
This is the sound of the metal heating and
cooling during any cooking or cleaning
function.
NX9000K_CHEF_NX58M9960PS_AA_DG68-01008A-06_EN.indd 34 2019-02-27 2:26:23
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