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English 35
Troubleshooting
Problem Possible cause Solution
Excessive smoking
during a self-
cleaning cycle.
This is the rst time
the oven has been
cleaned.
This is normal. The oven will always smoke
more the rst time it is cleaned.
Wipe up all excessive soiling before
starting the self-cleaning cycle.
If smoke persists, rotate both the mode
and temperature selector knobs to the OFF
position. Open the windows to clear the
smoke from the room. After the oven has
cooled and unlocked, wipe up excessive
soil and reset the oven for self-cleaning.
Oven door will not
open after a self-
cleaning cycle.
This is normal.
The oven door will stay locked until the
oven temperature drops below 400 °F.
Oven not clean
after a self-cleaning
cycle.
A ne dust or ash is
normal.
This can be wiped clean with a damp cloth.
Set the self-cleaning cycle for a longer
cleaning time. The cycle was not long
enough to burn off the dirt buildup.
Extremely dirty ovens require hand-
cleaning of excessive spillovers and food
buildup before you start a self-cleaning
cycle. Multiple self-cleaning cycles may be
necessary to completely clean the oven.
Steam or smoke
coming from under
the control panel.
This is normal.
The oven vent is located there. More
steam is visible when using the convection
functions or when baking or roasting
multiple items at the same time.
Burning or oily
odor coming from
the vent.
This is normal for a
new oven and will
disappear within 1/2
hour of the rst Bake
cycle.
To speed the process, set a self-cleaning
cycle for 3 hours. (See page 30.)
Problem Possible cause Solution
Strong odor. This is temporary.
The insulation around the inside of the
oven emits an odor the rst few times the
oven is used.
Oven racks are
difcult to slide.
-
Apply a small amount of vegetable oil to
a paper towel and wipe edges of the oven
racks with the paper towel. Racks become
dull and hard to slide if they are left in the
oven during a self-clean cycle.
Fan noise. This is normal.
The convection fan runs until the function
is over or the door is opened.
Convection fan is
not working.
-
The fan starts automatically when the
oven reaches the preheat temperature.
NX9000K_CHEF_NX58M9960PS_AA_DG68-01008A-06_EN.indd 35 2019-02-27 2:26:23
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