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34 English
Troubleshooting
Troubleshooting
Problem Cause Action
The power turns off
during operation.
The oven has been cooking
for an extended period of
time.
After cooking for an extended
period of time, let the oven cool.
The cooling fan is not
working.
Listen for the sound of the cooling
fan.
Trying to operate the oven
without food inside.
Put food in the oven.
There is not sufcient
ventilation space for the
oven.
There are intake/exhaust outlets
on the front and rear of the oven
for ventilation.
Keep the gaps specied in the
product installation guide.
Several power plugs are
being used in the same
socket.
Designate only one socket to be
used for the oven.
There is a popping
sound during
operation, and the
oven doesn't work.
Cooking sealed food or
using a container with a lid
may causes popping sounds.
Do not use sealed containers as
they may burst during cooking
due to expansion of the contents.
The oven exterior
is too hot during
operation.
There is not sufcient
ventilation space for the
oven.
There are intake/exhaust outlets
on the front and rear of the
oven for ventilation. Keep the
gaps specied in the product
installation guide.
Objects are on top of the
oven.
Remove all objects on the top of
the oven.
The door cannot be
opened properly.
Food residue is stuck
between the door and oven
interior.
Clean the oven and then open the
door.
Troubleshooting
You may encounter a problem using the oven. In that case, rst check the table
below and try the suggestions. If a problem persists, or if any information code
keeps appearing on the display, contact a local Samsung service centre.
Checkpoints
If you encounter a problem with the oven, rst check the table below and try the
suggestions.
Problem Cause Action
General
The buttons cannot
be pressed properly.
Foreign matter may be
caught between the buttons.
Remove the foreign matter and
try again.
For touch models: Moisture
is on the exterior.
Wipe the moisture from the
exterior.
Child lock is activated. Deactivate Child lock.
The time is not
displayed.
The Eco (power-saving)
function is set.
Turn off the Eco function.
The oven does not
work.
Power is not supplied. Make sure power is supplied.
The door is open. Close the door and try again.
The door open safety
mechanisms are covered in
foreign matter.
Remove the foreign matter and
try again.
The oven stops while
in operation.
The user has opened the
door to turn food over.
After turning over the food, press
the Start button again to start
operation.
MC35J8088LT_SP_DE68-04321J-02_EN.indd 34 10/18/2016 4:33:40 PM
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