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Introduction
Important information
10
the vehicle manufacturer, other parties, such
as law enforcement, that have the special
equipment, can read the information if they
have access to the vehicle or the EDR.
Furthermore, your vehicle is equipped with a
number of computers whose task is to con-
tinuously control and monitor the vehicle’s
operation. They can also register information
during normal driving conditions if they detect
a fault relating to the vehicle’s operation and
functionality. Some of the stored information
is required by technicians when carrying out
service and maintenance to enable them to
diagnose and rectify any faults that have
occurred in the vehicle and to enable Volvo to
fulfill legal and other regulatory requirements.
This information may be stored in the vehi-
cle’s computers for a certain period of time.
Volvo will not contribute to spreading the
above-mentioned information to third parties
without the consent of the vehicle’s owner.
However, due to national legal requirements
and regulations, Volvo may be compelled to
provide information of this type to authorities
such as law enforcement agencies or others
who may assert a legal right to obtain such
information.
Volvo and service and repair facilities with
agreements with Volvo have access to the
special technical equipment required in order
to read and interpret the information stored
by the vehicle’s computers. Volvo is responsi-
ble for ensuring that the information transmit-
ted to Volvo during service and maintenance
is stored and handled in a secure manner and
that this handling is done in accordance with
applicable legal requirements. For additional
information, contact:
For additional information, contact:
In the United States
Volvo Cars of North America, LLC
Customer Care Center
1 Volvo Drive, P.O. box 914
Rockleigh, New Jersey 07647
1-800-458-1552
www.volvocars.com/us
In Canada
Volvo Cars of Canada
National Customer Service
9130 Leslie Street
Richmond Hill, Ontario L4B 0B9
1-800-663-8255
www.volvocars.com/ca
Volvo Structural Parts Statement
Volvo has always been and continues to be a
leader in automotive safety. Volvo engineers
and manufactures vehicles designed to help
protect vehicle occupants in the event of a
collision.
Volvos are designed to absorb the impact of
a collision. This energy absorption system
including, but not limited to, structural com-
ponents such as bumper reinforcement bars,
bumper energy absorbers, frames, rails,
fender aprons, A-pillars, B-pillars and body
panels must work together to maintain cabin
integrity and protect the vehicle occupants.
The supplemental restraint system including
but not limited to air bags, side curtain air
bags, and deployment sensors work together
with the above components to provide proper
timing for air bag deployment.
Due to the above, Volvo Cars of North Amer-
ica does not support the use of aftermarket,
alternative or anything other than original
Volvo parts for collision repair.
In addition Volvo does not support the use or
re-use of structural components from an
existing vehicle that has been previously
damaged. Although these parts may appear
equivalent, it is difficult to tell if the parts have
been previously replaced with non-OE parts
or if the part has been damaged as a result of
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