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8-26
TROUBLESHOOTING
Contents
PROBLEMS RELATED TO TELEPHONE
PROBLEMS RELATED TO AUDIBLE SIGNALS
The machine does not
begin fax reception.
Has the reception mode been set to
"Manual Reception" in the system
settings?
Set the reception mode to "Auto Reception".
When the reception mode is set to "Manual Reception",
the machine will not receive faxes automatically.
➞ System Settings > "Fax Data Receive/Forward" >
"Fax Settings" > "Receive Setting"
Is little free memory remaining? Increase the amount of free memory.
The amount of free memory can be increased by
printing faxes received by confidential reception and
other password-protected received data, and by
deleting data stored in memory boxes.
Problem Point to check Solution
Dialing is not possible. Is the extension phone connected? Check connections.
Check the telephone line jack, the extension phone
jack, the wall jack, and any extension adapters to make
sure that all connections are secure.
You cannot talk to the
other party.
Did you dial using the speaker? Use the extension phone.
When you dial using the speaker, you will be able to
hear the voice of the other party, but he or she will not
hear your voice. (When the extension phone is not
installed, you cannot talk to the other party.)
Problem Point to check Solution
The volume is too low.
• Speaker
• Ringer Volume
• Line Monitor
• Fax Receive
Complete Signal
• Fax Send Complete
Signal
• Fax Communication
Error Signal
Has the volume been set to a low level
in the system settings (administrator)?
Ask your administrator to set the volumes in
"Speaker Settings" to a higher level.
➞ System Settings (Administrator) > "Image Send
Settings" > "Fax Settings" > "Fax Default Settings" >
"Speaker Settings"
No sound is heard.
• Ringer Volume
• Line Monitor
• Fax Receive
Complete Signal
• Fax Send Complete
Signal
• Fax Communication
Error Signal
Has the ringer volume been turned off in
the system settings (administrator)?
Ask your administrator to set the volumes in
"Speaker Settings" to other than "No Sound".
➞ System Settings (Administrator) > "Image Send
Settings" > "Fax Settings" > "Fax Default Settings" >
"Speaker Settings"
Problem Point to check Solution
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