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8-25
TROUBLESHOOTING
Contents
PROBLEMS RELATED TO RECEPTION
Transmission does
not begin at the
specified time.
Is the machine's clock set to the correct
time?
Set the clock to the correct time.
➞ System Settings > "Default Settings" > "Clock" >
"Clock Adjust"
Is a transmission in progress? If another transmission is in progress when the specified
time arrives, the timer operation will begin after that
transmission is finished.
Problem Point to check Solution
Printing does not take
place after reception.
Does a message appear in the display
instructing you to add toner or paper?
(Printing is not possible when this
screen appears.)
Restore printing capability as instructed by the
message.
Does a password entry screen appear? Enter the correct password with the numeric keys.
"Hold Setting for Received Data Print" is enabled.
If you do not know the password, check with your
administrator.
Has cut-off printing been disabled in the
system settings (administrator)?
Load the same size of paper as the received fax.
If "Print Actual Size Cut off Disabled" is enabled in "Print
Style Setting" in the system settings (administrator) and
a fax is received that is larger than any paper that is
loaded, the fax will be received to memory without being
printed. (However, when a fax longer than 11" x 17" size
is received, it will be printed using multiple sheets of
paper.)
Is forwarding (Inbound Routing function)
selected in the Web page for a received
fax?
If you need to print a received fax, ask your
administrator.
When the Inbound Routing function is enabled in the
Web pages, received faxes are automatically forwarded
to a specified address. If "Print at Error" is selected
when Inbound Routing is enabled, received faxes will
only be printed when an error occurs.
Manual reception /
polling reception are
not possible.
Is little free memory remaining? Free memory by printing faxes received by confidential
reception and other received data that is protected by a
password, and by deleting data stored in memory
boxes.
The received image is
faint.
Is the original that was faxed also faint? Ask the other party to send the fax again using a
suitable (darker) exposure setting.
Problem Point to check Solution
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