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134
FAQ
CATEGORY
SUB-CATEGORY QUESTION ANSWER
Phone
Function
Wi-Fi and 4G
When Wi-Fi and 4G
are both available,
which service will my
phone use?
When using data, your phone may
default to the Wi-Fi connection (if Wi-Fi
connectivity on your phone is set to
On). However, there won't be any
notification when your phone switches
from one to the other.
To know which data connection is
being used, check the
or Wi-Fi icon
in the Status Bar at the top of your
screen.
Phone
Function
Start Screen
Is it possible to
remove an app from
the Start screen?
Yes. Just touch and hold its icon until
the Unpin icon
is displayed at the
top of the app's Tile. Tap it to remove
the app.
Phone
Function
Application
I downloaded an app
and it causes a lot of
errors. How do I
remove it?
1. Swipe down from the top of the
screen, then tap ALL SETTINGS
> storage sense > phone >
apps+games.
2. Tap the select icon
, then
checkmark the apps you want to
remove.
3. Tap uninstall, then tap yes.
NOTE If you installed the app on your
microSD card, go to ALL SETTINGS
> storage sense > SD card >
apps+games to uninstall it.
Phone
Function
Ringtones
Can I use music files
for my ringtones?
Yes. After saving a music file as a
ringtone, you can use it anywhere you
can set ringtones as an alert.
Copy music files into your phone's
Ringtone folder to use them as alerts.
Phone
Function
Alarm
Will my alarm be
audible or will it go off
if the phone is turned
off?
No, that functionality isn't supported.
Phone
Function
Alarm
If my ringer volume is
set to Off or Vibrate,
will I hear my alarm?
Your alarm is programmed to be audible
even in these scenarios.
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