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98
TROUBLESHOOTING
Symptoms Possible Causes / Solutions
Trouble connecting
appliance and
smartphone to Wi-Fi
network
•
The password for the Wi-Fi network was entered incorrectly.
- Delete your home Wi-Fi network and begin the registration process again.
•
Mobile data for your smartphone is turned on.
- Turn off the Mobile data on your smartphone before registering the appliance.
•
The wireless network name (SSID) is set incorrectly.
- The wireless network name (SSID) should be a combination of English letters
and numbers. (Do not use special characters.)
•
The router frequency is not 2.4 GHz.
- Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4
GHz and connect the appliance to the wireless router. To check the router
frequency, check with your Internet service provider or the router manufacturer.
•
The distance between the appliance and the router is too far.
- If the appliance is too far from the router, the signal may be weak and the
connection may not be configured correctly. Move the router closer to the
appliance or purchase and install a Wi-Fi repeater.
The sous vide
module beeps during
operation
•
This alert sounds when the sous vide module is operated without water in the
water bath.
- Fill the water bath to the recommended level before using.
The sous vide control
knob LED shows "HS"
•
The oven is running a self-clean cycle and the sous vide module is disabled.
- The sous vide module can be used once the self-clean cycle is complete and
the oven has cooled down.
•
The water level has fallen below the Minimum mark in the water bath.
- Add water to the water bath.
•
The temperature of the water in the water bath is very high.
- Allow the water to cool before handling the water bath.
Griddle surface is
scratched or dull.
•
Metal utensils will scratch the surface of the griddle. Do not use the griddle as a
cutting board. Use only silicone or wood utensils when cooking on the griddle.
Food is not cooking
properly on the
griddle.
•
Wait until the griddle preheat chime sounds before starting to cook food.
Water pools in the
bottom of the oven
during or after steam
cooking.
•
During steam cooking, the water in the steam feeder is transferred to the bottom
of the oven. It is normal for water to fill the bottom of the oven during or after the
Steam mode.
•
If the water leaves mineral deposits on the oven bottom, remove the deposits
with a cloth or sponge soaked in vinegar.
White residue appears
on the oven bottom
after steam cooking.
•
Using hard water in the steam feeder can result in hard water scale on the oven
bottom.
•
To remove mineral deposits that remain on the oven bottom, use a cloth or
sponge soaked in vinegar or a weak citric acid solution.
Noise after steam
cooking
•
After any steam cooking cycle, the drying function will run automatically. It is
normal to hear the steam pump running during the drying function.
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