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English 43
Troubleshooting
Problem Possible cause Action
Excessive
smoking during
a self-cleaning
cycle.
This is the rst time
the oven has been
cleaned.
This is normal. The oven will always
smoke more the rst time it is
cleaned.
Wipe up all excessive soil before
starting the self-cleaning cycle.
If smoke persists, press the OFF/
CLEAR button. Open the windows
to clear the smoke from the room.
After the oven has cooled and
unlocked, wipe up excessive soil
and reset the oven for self-cleaning.
Oven door will
not open after
a self-cleaning
cycle.
This is normal. The oven door will stay locked until
the oven temperature drops below
392 °F.
Oven not clean
after a self-
cleaning cycle.
A ne dust or ash is
normal.
This can be wiped clean with a
damp cloth.
Set the self-cleaning cycle for a
longer cleaning time.
The cycle was not long enough to
burn off the dirt buildup.
Extremely dirty ovens require hand-
cleaning of excessive spillovers
and food buildup before starting a
self-cleaning cycle. Multiple self-
cleaning cycles may be necessary to
completely clean the oven.
Steam or smoke
coming from
under the
control panel.
This is normal. The oven vent is located there.
More steam is visible when using
the convection functions or when
baking or roasting multiple items at
the same time.
Problem Possible cause Action
Cooking is
nished, but the
cooling fan is
still running.
the fan automatically
runs for a certain
amount of time to
ventilate inside the
oven.
This is not a product malfunction, so
there is no need to worry.
Oven will not
self-clean.
The oven door lock is
turned on.
The display will show the Lock
icon. Hold the oven door open and
press the START/SET button for
3 seconds. The oven will beep and
the Lock icon will turn off.
The Smart Divider is
installed in the oven.
Self-clean will not operate with the
Smart Divider installed. Remove it
from the oven.
The oven is too hot. Let the oven cool down and reset
the controls. The self-clean cycle
will not lock the oven door if the
oven temperature is too hot. The
door must lock before the self-clean
cycle can start.
The self-cleaning
oven controls are not
properly set.
Reset the self-cleaning oven
controls. (See 37.)
Crackling or
popping sound.
This is normal. This is the sound of the metal
heating and cooling during any
cooking or cleaning function.
NX58J7750S_AA_AC_DG68-00623A-07_EN+CFR.indb 43 2018-08-30 12:22:08
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