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AXIS P3364–VE
Troubleshooting
Why do I not get maximum
frames per second?
See
Performance Considerations, on page 58
.
The max imum frame s per se cond is depe nde nt on the utility frequency (60/50 Hz) of the Axis
product. S ee
Technical Specification s, on page 56
.
Image degeneration
Decrease the GOV length. Go to Video & Audio > Video Stream and select the H.264 tab
to modify the GOV length.
Status and Network indicator LEDs are flashing red rapidly
Hardware failure
Contact your A xis reseller.
Status indicator LED is flashing red and the product is inaccessible
A firmwar e upg rade h a s
been interrupted or the
firmware has otherwise been
damaged
See
Emergency Recovery Procedure, on page 51
.
No images displayed on web page
Problems with AXIS Media
Control (
Internet Explorer
only
)
To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX
controls. Also, make sure that AXIS Media Con tr ol is insta lle d on your computer.
Installation of additional
ActiveX component
restricted or prohibited
Configure the Axis product to use a Java applet for updating video images in Internet Explorer. Go
to Setup > Live View Config and select Java applet under Default viewer.
Video and image problems, general
Image too dark or too light
Check the video s tream and camera settings under Setup > Video & Audio > Video Stream and
Setup > Video & Aud io > Camera Settings.
Missing images in uploads This can occur when trying to use a larger image buffe r than is actually available. Try lowering
the fra me rate or the upload period.
Slow image update Configuring pre-buffe rs , m oti on de tection, high-resolution im a ges or high frame rates w il l affe ct
the p erform a n ce of the Axis product.
Poor performance Poor performance m ay be caused by heavy network traffic, multiple users acces sing the product,
low performance clients, use of features such as motion detection, event handling or uploaded
applications.
Poor quality snapshot images
Screen incorrectly
configured on your computer
Configure your screen to show at least 65000 colors, that is, at least 16 bits. Using only 16 or 256
colors will produce dithering artifacts in the image.
Overlay image is not displayed
Incorrect size or location of
overlay image
The overlay image may have been positioned incorrectly o r m ay be too large. See
Overlay Image
Settings
in the online help for more informa tion.
Privacy mask is n ot displayed
Incorrect size or location of
privacy mask
The privacy mask may have been positioned incorrectly or may be too large.
54
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