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En
44
Additional information
Troubleshooting
! If you think that there is something wrong with this unit, check the items below and access the Pioneer DJ site and check [FAQ] for the [DDJ-RZX].
Sometimes the problem may lie in another component. Inspect the other components and electrical appliances being used. If the problem cannot
be rectified, ask your nearest service center or your dealer to carry out repair work.
!
The player may not operate properly due to static electricity or other external influences. In such cases, normal operation may become possible if
you turn the power off and then back on.
Problem Check Remedy
The power is not turned on.
Is the [u] switch of the power on? Turn the [u] switch of the power on.
Is the power cord properly connected?
Plug in the power cord to an AC outlet. (page 7 )
This unit is not recognized. Is the included USB cable properly connected? Connect the included USB cable properly.
Are you using a USB hub? USB hubs cannot be used. Connect the computer and this unit directly using
the included USB cable.
Is the driver software installed?
Install the driver software. (page 46 )
No sound or small sound. Are the [TRIM] control, channel fader, crossfader,
the [LINE, PHONO, USB] selector switch (or the
[CD, USB] selector switch) and the [MASTER]
control set to the correct position?
Set the [TRIM] control, channel fader, crossfader, the [LINE, PHONO, USB]
selector switch (or the [CD, USB] selector switch) and the [MASTER] control to
the correct position.
Are the connected powered speakers, etc., prop-
erly set?
Properly set the external input selection, volume, etc., on the powered speakers,
etc.
Are the connection cables properly connected? Connect the connection cables properly.
Are the terminals and plugs dirty? Clean the terminals and plugs before making connections.
Is the driver software installed?
Install the driver software. (page 46 )
Is the driver software properly set? Set the driver software properly. (page 41 )
Distorted sound. Is the [MASTER] control set to the proper position? Adjust the [MASTER] control so that the master level indicator’s orange indica-
tor lights at the peak level.
Is the [TRIM] control set to the proper position? Adjust the [TRIM] control so that the channel level indicator’s orange indicator
lights at the peak level.
Sound being played is interrupted
when using DJ software.
Is the DJ software’s latency value suitable? Set the DJ software’s latency to a suitable value.
Cannot output the microphone sound. Are the [OFF, ON, TALK OVER] selector switches
set to the proper position?
Set the [OFF, ON, TALK OVER] selector switches to the proper position.
Cannot output the sound of the
external device.
Is the [LINE, PHONO, USB] selector switch (or
[CD, USB] selector switch) set to the proper
position?
Set the [LINE, PHONO, USB] selector switch (or [CD, USB] selector switch) to
the proper position.
Sound is interrupted when the ASIO
driver is set.
Has the ASIO driver been set with rekordbox
running?
Set the ASIO driver before launching rekordbox. (page 43 )
The indicator flashes and operation
is strange.
— Normal operation can sometimes be restored by unplugging the power cord,
waiting at least 1 minute, then plugging the power cord back in. If the symptom
persists, unplug the power cord and request repairs.
Operation of rekordbox dj becomes
unstable.
Are you using the latest version of the software? Free updates of rekordbox can be downloaded from the website. Use the most
recent version. (page 5 )
Are you using softwares other than rekordbox at
the same time?
Quit other applications to decrease the load on the computer.
If operation continues to be unstable, try disabling the wireless network or other
wireless connections, antivirus software, the screen saver, the low power mode,
etc.
(page 5 )
When other USB devices are connected to the
computer.
Disconnect other USB devices from the computer.
When another USB audio device is connected to the computer at the same time,
it may not operate or be recognized normally.
Are you using a USB hub? USB hubs cannot be used. Connect the computer and this unit directly using
the included USB cable.
There is a problem with the USB port to which this
unit is connected.
If your computer has multiple USB ports, try connecting this unit to a different
USB port.
Is this unit connected to a notebook computer
running on its battery?
Supply power to the notebook computer from an AC power supply.
(Depending on the notebook computer’s settings, the low power mode may be
set when the computer is running on its battery, automatically reducing the
performance of the computer itself.) (page 5 )
The USB buffer size is too small. Raise the USB buffer size. (page 43 )
The jog dial illumination does not turn
during playback. (It does turn when
scratching.)
The [TEMPO] slider does not work
when the deck is switched while the
sync mode is set. (The TAKEOVER
indicator lights.)
Is the setting in the utilities screen incorrect? In utilities screen, check that the unit is not set to be forcefully operated as a
general MIDI controller.
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