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4. Remove the jammed paper.
5. Make sure the paper you load is under the edge guides.
6. Keep the cassette flat as you insert it. Insert Cassette 1 (upper cassette) it until the arrows on the right
side line up.
7. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam
message, check the other paper jam solutions.
Parent topic: Solving Paper Problems
Related references
Paper Jam Problems Inside the Product
Paper Jam Problems in the Rear Cover
Related tasks
Cancelling Printing Using a Product Button
Paper Jam Problems in the Rear Cover
If you see a message that paper has jammed in the rear cover or duplexer, follow the steps here or on
the LCD screen to clear the jam.
1. Cancel the print job, if necessary.
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