ET-7700 ET-7700 User's Guide

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Network 5 GHz. See your router documentation or contact your internet service provider for

instructions.

• Verify that your router or access point is operating correctly by connecting to it from your computer or

another device.

• You may need to disable the firewall and any anti-virus software on your wireless router or access

point.

• Try restarting your router following the instructions in your router documentation.

Note: If you are reading these instructions online, you will lose your Internet connection when you

restart your router.

• Check to see if access restrictions, such as MAC address filtering, are set on the router or access

point. If access restrictions are set, add your product's MAC address to your router's address list. To

obtain your product's MAC address, print a network status sheet. Then follow the instructions in your

router or access point documentation to add the address to the list.

• If your router or access point does not broadcast its network name (SSID), follow the instructions that

came with your product to enter your wireless network name manually.

• If your router or access point has security enabled, determine the kind of security it is using and any

required password or passphrase for connection. Then make sure to enter the exact WEP key or WPA

passphrase correctly.

• Check if your computer is restricting the available wireless channels. If so, verify that your wireless

access point is using one of the usable channels and change to a usable channel, if necessary.

• If you are using a Wi-Fi Direct connection that suddenly disconnects, the Wi-Fi direct password on

your device may have been changed. If necessary, delete the existing DIRECT-xxxxxxxx connection

settings from your device and enter a new password. See your device documentation for instructions.

Parent topic: Solving Network Problems

ET-7700 User's Guide - Page 241