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The Mercedes-Benz emergency call system trig‐
gers an emergency call automatically in the fol‐
lowing cases:
R
After activation of the restraint systems such
as airbags or Emergency Tensioning Devices
after an accident.
R
After an automatically initiated emergency
stop by Active Emergency Stop Assist.
The emergency call has been made:
R
A voice connection is made to the Mercedes-
Benz emergency call center.
R
A message with accident data is transmitted
to the Mercedes-Benz emergency call center.
The Mercedes-Benz emergency call center
can transmit the vehicle position data to one
of the emergency call centers.
The SOS button in the overhead control panel
flashes until the emergency call is finished.
It is not possible to immediately end an auto‐
matic emergency call.
If no connection can be made to the emergency
services either, a corresponding message
appears in the media display.
#
Dial the local emergency number on your
mobile phone.
If an emergency call has been initiated:
R
Remain in the vehicle if the road and traffic
conditions permit you to do so until a voice
connection is established with the emer‐
gency call center service provider.
R
On the basis of the call, the service provider
decides whether it is necessary to call res‐
cue teams and/or the police to the accident
site.
R
If no vehicle occupant answers, an ambu‐
lance is sent to the vehicle immediately.
Triggering a manual Mercedes-Benz emer‐
gency call
#
Using the SOS button in the overhead
control panel: press the SOS button at least
one second long.
#
Using voice control: use the Voice Control
System voice commands (/ page 232).
The emergency call has been made:
R
A voice connection is made to the Mercedes-
Benz emergency call center.
R
A message with accident data is transmitted
to the Mercedes-Benz emergency call center.
The Mercedes-Benz emergency call center
can transmit the vehicle position data to one
of the emergency call centers.
R
Remain in the vehicle if the road and traffic
conditions permit you to do so until a voice
connection is established with the emer‐
gency call center service provider.
R
On the basis of the call, the service provider
decides whether it is necessary to call res‐
cue teams and/or the police to the accident
site.
If no connection can be made to the emergency
services either, a corresponding message
appears in the media display.
#
Dial the local emergency number on your
mobile phone.
354
MBUX multimedia system
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