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If necessary, the vehicle will be towed to an
authorized Mercedes-Benz Center.
If the vehicle detects a minor accident, a mes‐
sage appears in the multimedia system.
The message is confirmed in the multimedia sys‐
tem:
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A voice connection is made to a contact per‐
son at Mercedes me connect accident man‐
agement.
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If necessary, the vehicle will be towed to an
authorized Mercedes-Benz Center.
Arranging a service appointment via
Mercedes me connect
If you have activated the maintenance manage‐
ment service, relevant vehicle data is transferred
automatically to the Mercedes-Benz Customer
Center. You will then receive individual recom‐
mendations regarding the maintenance of your
vehicle.
Regardless of whether you have consented to
the maintenance management service, the multi‐
media system reminds you after a certain
amount of time that a service is due. A prompt
appears asking if you would like to make an
appointment.
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To arrange a service appointment: select
Call.
After your agreement the vehicle data is sent
and a Mercedes-Benz Customer Center
employee deals with your appointment. The
information is then sent to your desired
service outlet.
This service outlet will then contact you
within 24 hours.
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If you select Later after the service message
appears, the message is hidden and reap‐
pears after a certain period of time.
Transferred data during a service call
Observe the conditions of use for Mercedes me
connect and other services. These can be
obtained in the Mercedes me portal: https://
me.secure.mercedes-benz.com
When you make a service call via Mercedes me
connect, data will be transmitted.
The following data is transmitted if a service call
is made via Mercedes me connect:
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Vehicle identification number
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Reason for the initiation of the call
Mercedes me and apps
Information about Mercedes me
When you log in with a user account to the
Mercedes me portal, then services and offers
from Mercedes-Benz will be available to you.
Availability is country-dependent.
For more information consult an authorized
Mercedes-Benz Center or visit the Mercedes me
portal: http://me.secure.mercedes-benz.com
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Make sure you always keep the Mercedes
me apps updated.
MBUX multimedia system
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