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the wireless service providers. Insufficient net‐
work coverage from the wireless service provid‐
ers may result in an emergency call not being
transmitted.
eCall is a standard feature in your Mercedes-
Benz vehicle. In order to function as intended,
the system relies on the transmission of data
detailed in the "Mercedes-Benz emergency call
system data transmission" section that follows
(
/ page 355).
To disable eCall, a customer must visit an
authorized Mercedes-Benz Service department
to deactivate the vehicle's communication mod‐
ule.
Deactivation of this module prevents the
activation of any and all Mercedes me con‐
nect services. After the deactivation of
eCall, automatic emergency call and manual
emergency call will not be available.
The ignition must be switched on before an auto‐
matic emergency call can be made.
%
eCall is activated at the factory.
%
eCall can be deactivated by an authorized
Mercedes-Benz dealer. Please note that in
the event ownership of the vehicle is trans‐
ferred to another owner in its deactivated
state, eCall will remain deactivated unless
the new owner visits an authorized
Mercedes-Benz dealership to reactivate the
system.
Overview of the Mercedes-Benz emergency
call system
eCall can help to reduce the time between an
accident and the ar rival of emergency services
at the site of the accident. It helps locate an
accident site in places that are difficult to
access. However, even if a vehicle is equipped
with eCall, this does not mean the system is ON.
As such, eCall does not replace dialing 911 in the
event of an accident.
The emergency call can be made automatically
(
/ page 353) or manually (/ page 354).
Only make emergency calls if you or others are
in need of rescue.
Only make emergency calls if you or others are
in need of rescue. Do not make an emergency
call in the event of a breakdown or a similar sit‐
uation.
Notification in the multimedia system dis‐
play:
SOS NOT READY: the ignition is not on or eCall
not available.
During an active emergency call, G appears
in the display.
You can find more information on the regional
availability of eCall at: http://www.mercedes-
benz.com/connect_ecall
%
If there is a malfunction in the Mercedes-
Benz emergency call system (e.g. a malfunc‐
tion with the speaker, microphone, airbag,
SOS button), a corresponding message
appears in the multifunction display of the
instrument cluster.
Triggering an automatic Mercedes-Benz
emergency call
Requirements:
R
The ignition is switched on.
R
The starter battery is sufficiently charged.
MBUX multimedia system
353
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