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English 47
Troubleshooting
Problem Cause Action
The oven does not
cook properly.
The oven door is
frequently opened during
cooking.
If you open the door often, the
interior temperature will be
lowered and this may affect
the results of your cooking.
The oven controls are not
correctly set.
Correctly set the oven controls
and try again.
The grill or other
accessories are not
correctly inserted.
Correctly insert the
accessories.
The wrong type or size of
cookware is used.
Use suitable cookware with
at bottoms.
NOTE
If the above guidelines do not enable you to solve the problem, then contact your
local SAMSUNG customer service centre.
Please have the following information read;
• The model and serial numbers, normally printed on the rear of the oven
• Your warranty details
• A clear description of the problem
Then contact your local dealer or SAMSUNG aftersales service.
Information codes
Check code Cause Action
C-10
Cooking sensor is needed
to check.
Press the Stop/Cancle button
and operate again. If it occurs
again, turn off the microwave
oven over 30 seconds and try
setting again.
If it appears again, call your
local SAMSUNG Customer Care
Centre.
C-20
Temperature sensor is
needed to check.
C-21
Temperature sensor
detect higher
temperature than setting
temperature.
Turn off the microwave oven
for cooling the product and then
try setting again.
If it appears again, call your
local SAMSUNG Customer Care
Centre.
C-d0
Control buttons are
pressed over 10 seconds.
Clean the keys and check if
there is water on the surface
around key. If it occurs again,
turn off the microwave oven
over 30 seconds and try setting
again. If it appears again, call
your local SAMSUNG Customer
Care Centre.
NOTE
For any codes not listed above, or if the suggested solution does not solve the
problem, contact your local SAMSUNG Customer Care Centre.
MC32J7055HT_SP_DE68-04319M-02_EN.indd 47 2/16/2016 2:46:55 PM
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