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Support and legal
Support application
Use the Support app to find device and software information. You can read
support topics, troubleshoot or use helpful apps such as the device test. Visit our
Web support directly from the app to read User guides, knowledge articles or the
Support forum.
Support contact information is available from the Contact us menu even without a network
connection.
To access the Support app
• Find and tap Settings >
.
Connect to the internet when using the Support application for the best available support.
Restarting, resetting and repairing
You can force your device to restart or shut down if it stops responding or won't
restart normally. No settings or personal data get deleted.
You can also reset your device to its original factory settings. This action is
sometimes necessary if your device stops functioning properly, but note that if you
want to keep any important data, you should first back up this data to a memory
card or other non-internal memory. For more information, see
Backing up and
restoring content
on page 43.
If your device fails to turn on or you want to reset your device’s software, you can
use Xperia Companion to repair your device. For more information on using Xperia
Companion, see
Xperia Companion
on page 41.
If you are sharing a device with multiple users, you may need to log in as the owner, that is,
the primary user, to reset your device to its original factory settings.
To restart your device
Your device may fail to restart if the battery level is low. Connect your device to a charger
and try restarting again.
1 Long press the power key.
2 In the menu that opens, tap Restart. The device restarts automatically.
To force the device to restart or shut down
1 Long press the power key and the volume up key at the same time for 6
seconds.
2 Your device vibrates once. Depending on whether you wish to force the
device to restart or shut down, proceed as follows.
• If you wish to force restart the device: Release the keys at this point. The
device restarts.
• If you wish to force shut down the device: Continue pressing the keys.
After a few more seconds, the device vibrates three times and turns o.
To perform a factory data reset
To avoid permanent damage to your device, do not interrupt a factory data reset procedure.
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