User Manual - Page 206

For 2019 GOLD WING.

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Audio System Trouble
204
Troubleshooting
Symptom Cause/remedy
Apple CarPlay cannot be available.
Connected iPhone may be unsupported model. Check the compatible model with Apple CarPlay.
2 P. 101
Connected iPhone may be unsupported iOS version. Update the iPhone to the newer version.
To use Apple CarPlay, a headset connection is necessary. Connect a paired headset. 2 P. 86
When connecting your iPhone, if it is recognized as iPod, disconnect the USB cable once, enable
the Apple CarPlay (
2 P. 80), and then reconnect the USB cable again.
When a mobile network communication is unstable due to surrounding conditions or signal
strength conditions, Apple CarPlay functions may not be available.
When the paired headset connection is broken due to headset battery depletion or
communication failure, Apple CarPlay cannot be used until the connection is restored.
The screen will not switch to Apple CarPlay automatically, other than when the ignition switch is
turned to OFF with Apple CarPlay is activated.
Apple CarPlay cannot be available with USB connection via USB2 terminal (option). Check the USB
connection, and then reconnect the USB cable via USB1 if necessary.
Some USB cables may be incompatible with Apple CarPlay. Use certified cable to connect the
iPhone.
You have not agreed to enable Apple CarPlay. Reconnect the iPhone and enable to use CarPlay
on the disclaimer screen.
2 P. 102
Apple CarPlay setting on your iPhone may be disabled. Disconnect iPhone and enable the Apple
CarPlay setting on your iPhone.
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