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• Move closer to your Wi-Fi router. The farther away you are from your router, the
lower the signal, which will degrade your Wi-Fi performance.
• Try to get better line of sight to your router. Obstacles inside your home, such as
walls and floors, can affect Wi-Fi performance.
If there is network interruption can I rejoin my game
where I left off?
Yes. If you reconnect within five minutes to the GeForce NOW server, you will rejoin your
game where you left off.
OTHER HARDWARE ISSUES
SHIELD System Upgrade failed to install.
If a SHIELD system upgrade fails to install, it may be due to the download of the upgrade image
being corrupted. One way to resolve this is to delete the local data for the update from the
device, forcing it to download a fresh copy. To do so, use any file explorer app (such as ES File
Explorer) to delete the OTA folder located in: Local\NVIDIA\App\OTA. After this folder is
deleted, reboot the device, then retry the download and installation of the update.
SHIELD won't wake up.
If your TV screen is blank, your SHIELD TV may be on, but stuck in sleep mode. You'll see a
light on the top of your SHIELD TV if your device is on.
If your SHIELD is not waking up, check your power connections. Unplug your power cable,
wait 10 seconds and plug the power cable back into your SHIELD.
My SHIELD ran out of space.
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