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Troubleshooting SHIELD
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• If multiple audio output devices are connected to your SHIELD TV
simultaneously, see the audio/mic routing policy.
• Restart your SHIELD.
My screen is blank.
If there's nothing on the screen when you try to use your SHIELD TV, try the troubleshooting
steps below.
• Check that your SHIELD TV is plugged in all the way. Check the power cord
and HDMI cable.
• Check that your TV is turned on. The green light will be illuminated if SHIELD
TV is on.
• Check that your SHIELD TV isn't in sleep mode.
• Check that your TV's source input matches the HDMI port where your SHIELD
TV is plugged in. HDMI ports are usually labelled on the back or side of a TV. Keep
changing your TV input source until you get to the HDMI input with SHIELD TV on it.
• Try using a different HDMI port. Connect your SHIELD TV to a new HDMI
port, and change the source or input on your TV to match the new port.
• Try using a different HDMI cable. High Speed HDMI cables and HDMI cables
shorter than 3m are recommended.
• Check that your TV has an HDCP-compatible HDMI port. Some content requires
HDCP.
• Update to the latest SHIELD system update and TV firmware.
• Some HDMI to DVI adapters may not support video. If possible, connect your
SHIELD TVto an HDMI port on your TV without using an adapter.
• Restart your SHIELD.
Video frame rate is very low.
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