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Refer to Optimize Video Performance.
GOOGLE PLAY ISSUES
Refunds for Google Play content
Refund policies for content you bought on Android TV depend on the type of content.
Learn more about the detailed refund policy for each type of content offered on Google Play.
Prevent accidental or unwanted purchases on Android
TV.
You can use password protection on the Google Play Store app to help prevent
accidental or unwanted purchases on your Android TV. Your password is the same as what you
use to sign in to Gmail or Google Play on your computer.
Learn more about how to prevent accidental or unwanted purchases.
Update your Google Play payment method.
You can change your payment method or add a new one before making purchases on Google
Play. Here's how you can change your payment method using your Android TV.
NETWORKING ISSUES
My SHIELD won't connect to Wi-Fi.
Here are some troubleshooting steps if your SHIELD TV won't connect to the Internet.
If your Wi-Fi network appears on the SHIELD
If you see your Wi-Fi network listed but can't connect, try the following:
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