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English 37
Troubleshooting
Information code
Code Description Action
C-d0
Control buttons are
pressed over 10
seconds.
Clean the keys and check if there
is water on the surface around the
keys. If this occurs again, turn off
the microwave oven for more than
30 seconds, and then try setting
again. If this code appears again, call
your local Samsung service center.
C-10
The GAS Sensor is
open.
Unplug the power cord of the oven,
and then contact a local Samsung
service center.
The GAS Sensor is
shorted.
NOTE
If the suggested solution does not solve the problem, contact your local SAMSUNG
Service Center.
Problem Cause Action
Pressing the +30s
button operates the
oven.
This happens when the
oven was not operating.
The microwave oven is
designed to start operating
when you press the +30s
button if it was not operating.
Turntable
While turning, the
turntable comes out
of place or stops
turning.
There is no roller ring,
or the roller ring is not
properly in place.
Install the roller ring and then
try again.
The turn table drags
while turning.
The roller ring is not
properly in place, there
is too much food, or the
container is too large
and touches the inside
of the microwave.
Adjust the amount of food and
do not use containers that are
too large.
The turn table rattles
while turning and is
noisy.
Food residue is stuck to
the bottom of the oven.
Remove any food residue stuck
to the bottom of the oven.
NOTE
If the above guidelines do not enable you to solve the problem, then contact your
local SAMSUNG customer service center.
Please have the following information ready:
• The model and serial numbers, normally printed on the rear of the oven
• Your warranty details
• A clear description of the problem
MS14K6000AS_AC_DE68-04345R-01_EN.indd 37 12/26/2017 7:03:29 PM
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