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English 35
Troubleshooting
Problem Cause Action
Heating is weak or
slow.
The oven may not
work, too much food
is being cooked, or
improper cookware is
being used.
To test the oven, put one cup
of water in a microwave-safe
container, put the container
in the oven, and then run the
microwave for 1-2 minutes
to check whether the water is
heated. If the water is heated,
reduce the amount of food and
start the function again. Use a
cooking container with a at
bottom.
The warm function
does not work.
The oven may not
work, too much food
is being cooked, or
improper cookware is
being used.
To test the oven, put one cup
of water in a microwave-safe
container, put the container
in the oven, and then run the
microwave for 1-2 minutes
to check whether the water is
heated. If the water is heated,
reduce the amount of food and
start the function again. Use a
cooking container with a at
bottom.
The thaw function
does not work.
The oven may not
work, too much food
is being cooked, or
improper cookware is
being used.
To test the oven, put one cup
of water in a microwave-safe
container, put the container
in the oven, and then run the
microwave for 1-2 minutes
to check whether the water is
heated. If the water is heated,
reduce the amount of food and
start the function again. Use a
cooking container with a at
bottom.
Problem Cause Action
The oven exterior
gets too hot during
operation.
There is not enough
ventilation space
around the oven.
There are intake/exhaust
outlets on the front and rear of
the oven for ventilation. Check
the installation guide and
make sure that the microwave
is far enough away from
walls and cabinets for proper
ventilation.
Objects are on top of
the oven.
Remove all objects on the top
of the oven.
The door cannot be
opened properly.
Food residue is stuck
between the door and
oven interior.
Clean the oven and then open
the door.
The oven does not
heat.
The oven may not
work, too much food
is being cooked, or
improper cookware is
being used.
To test the oven, put one cup
of water in a microwave-safe
container, put the container
in the oven, and then run the
microwave for 1-2 minutes
to check whether the water is
heated. If the water is heated,
reduce the amount of food and
start the function again. Use a
cooking container with a at
bottom.
MS14K6000AS_AC_DE68-04345R-01_EN.indd 35 12/26/2017 7:03:28 PM
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