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34 English
Troubleshooting
Troubleshooting
Problem Cause Action
The oven stops while
in operation.
The user has opened
the door to turn food
over.
After turning over the food,
press the START button again
to start operation.
The power turns off
during operation.
The oven has been
cooking for an
extended period of
time.
After cooking for an extended
period of time, let the oven
cool.
The cooling fan is not
working.
Listen for the sound of the
cooling fan.
Trying to operate the
oven without food
inside.
Put food in the oven.
There is not enough
ventilation space
around the oven.
There are intake/exhaust
outlets on the front and rear of
the oven for ventilation.
Check the installation guide
and make sure that the
microwave is far enough away
from walls and cabinets for
proper ventilation.
Several appliances or
devices are plugged
into the same outlet.
Unplug all other appliances or
devices from the outlet.
There is no power to
the oven.
Power is not supplied. Make sure power is supplied.
Conrm the microwave is
plugged in. Check your fuses
or circuit breakers.
There is a popping
sound during
operation, and the
oven doesn't work.
Cooking sealed food or
using a container with a
lid may causes popping
sounds.
Do not use sealed containers
as they may burst during
cooking due to expansion of
the contents.
Troubleshooting
If you encounter a problem with your oven, rst check the tables starting below
and try the suggestions. If a problem persists, or if an information code keeps
appearing on the display, contact a local Samsung service center.
Checkpoints
If you encounter a problem with the oven, rst check the tables below and try the
suggestions.
Problem Cause Action
General
The buttons cannot
be pressed properly.
Foreign matter may
be caught between the
buttons.
Remove the foreign matter and
try again.
For touch models:
Moisture is on the
exterior.
Wipe the moisture from the
exterior.
Child lock is activated. Deactivate Child lock.
The time is not
displayed.
Power is not supplied. Make sure power is supplied.
Conrm the microwave is
plugged in. Check your fuses
or circuit breakers.
The Eco (power-saving)
function is set.
Turn off the Eco function.
The oven does not
work.
Power is not supplied. Make sure power is supplied.
Conrm the microwave is
plugged in. Check your fuses
or circuit breakers.
The door is open. Close the door and try again.
The door open safety
mechanisms are
covered in foreign
matter.
Remove the foreign matter and
try again.
MS14K6000AS_AC_DE68-04345R-01_EN.indd 34 12/26/2017 7:03:28 PM
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