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AACCTTIIOONN YYEESS NNOO
SStteepp 11
1 Check if the printer is using a
genuine and supported Xerox
toner cartridge.
Note: If the cartridge is
not supported, then
install a supported one.
2 Print the document.
Do vertical dark bands appear on
prints?
Go to step 2. The problem is solved.
SStteepp 22
Remove the printhead wiper, and
then clean the printhead lens.
Print the document.
Do vertical dark bands appear on
prints?
Go to step 3. The problem is solved.
SStteepp 33
1 Remove, and then insert the
imaging unit.
WWaarrnniinngg——
PPootteennttiiaall DDaammaaggee::
Do not expose the
color imaging kit and
black imaging unit to
direct light for more
than 10 minutes.
Extended exposure to
light may cause print
quality problems.
WWaarrnniinngg:: Do not
touch the
photoconductor drum.
Doing so may affect
the quality of future
print jobs.
2 Print the document.
Do vertical dark bands appear on
prints?
Contact Contacting Customer
Support
The problem is solved.
198
Xerox
®
B410 Printer User Guide
Troubleshooting
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