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Xerox B410 User Manual
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Xerox B410 Printer, Up To 50ppm, Duplex
User Manual - Page 197
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User Guide
Safety
Notices and Safety
Conventions
Product Statements
Electrical Safety
General Guidelines
Power Cord
Emergency Power Off
Battery Safety
Operational Safety
Operational Guidelines
Printer Location
Printer Supplies
Consumable Information
Maintenance Safety
Environmental, Health and Safety Contact Information
Product Symbols
Learn About the Printer
Finding Information About the Printer
Finding the Printer Serial Number
Printer Configurations
Removing the Internal Packaging Materials
Using the Control Panel
Understanding the Status of the Indicator Light
Selecting Paper
Paper Guidelines
Paper Characteristics
Weight
Curl
Smoothness
Moisture Content
Grain Direction
Fiber Content
Unacceptable Paper
Storing Paper
Selecting Preprinted Forms and Letterhead
Supported Paper Sizes
Supported Paper Types
Supported Paper Weights
Set up, Install, and Configure
Selecting a Location for the Printer
Attaching Cables
Xerox® Easy Assist App
Installing the Xerox® Easy Assist App
Connecting to the Xerox Easy Assist App for Installed Printers
Adding Multiple Printers to the Xerox Easy Assist App
Setting up and Using the Home Screen Applications
Using the Home Screen
Customizing the Home Screen
Using Display Customization
Managing Screen Saver and Slide Show Images
Changing the Wallpaper Image
Running a Slide Show from a Flash Drive
Setting up Device Quotas
Managing Bookmarks
Creating Bookmarks
Creating Folders
Managing Contacts
Setting up and Using the Accessibility Features
Activating Voice Guidance
From the Home Screen
From the Keyboard
Deactivating Voice Guidance
Navigating the Screen Using Gestures
Using the On‑screen Keyboard
Enabling Magnification mode
Adjusting the Default Headphone Volume
Adjusting the Default Internal Speaker Volume
Loading Paper and Specialty Media
Setting the Paper Size and Type
Configuring Universal Paper Settings
Loading the Tray
Loading the multipurpose feeder
Linking trays
Installing and Updating Software, Drivers, and Firmware
Installing the Printer Software
Adding Printers to a Computer
For Windows users
For Macintosh Users
Updating Firmware
Exporting or Importing a Configuration File
Adding Available Options in the Print Driver
For Windows Users
For Macintosh Users
Installing Hardware Options
Installing Optional Trays
Networking
Connecting the Printer to a Wi-Fi Network
Using the Control Panel
Connecting the Printer to a Wireless Network Using Wi-Fi Protected Setup (WPS)
Using the Push Button method
Using the personal identification number (PIN) method
Configuring Wi–Fi Direct
Connecting a Mobile Device to the Printer
Connecting Using Wi–Fi Direct for Android Mobile Devices
Connecting Using Wi–Fi Direct for iOS Mobile Devices
Connecting Using Wi-Fi
Connecting a Computer to the Printer
For Windows Users
For Macintosh Users
Deactivating the Wi-Fi Network
Checking the Printer Connectivity
Secure the Printer
Locating the Security Slot
Erasing Printer Memory
Erasing Printer Storage Drive
Restoring Factory Default Settings
Print
Printing from a Computer
Printing From a Mobile Device
Printing from a Mobile Device Using Mopria™ Print Service
Printing from a Mobile Device using AirPrint®
Printing from a Mobile Device using Wi-Fi Direct®
Printing from a Flash Drive
Supported Flash Drives and File Types
Flash Drives
File Types
Configuring Confidential Jobs (Secure Print)
Printing Confidential and Other Held Jobs
For Windows Users
For Macintosh Users
Using AirPrint
Using the Print Driver
Printing a Font Sample List
Placing Separator Sheets Between Copies
Canceling a Print Job
Adjusting Toner Darkness
Use Printer Menus
Menu Map
Device
Preferences
Eco-Mode
Remote Operator Panel
Notifications
Power Management
Anonymous Data Collection
Accessibility
Restore Factory Defaults
Maintenance
Configuration Menu
Out of Service Erase
Home Screen Customization
About this Printer
Print
Layout
Setup
Quality
Job Accounting
PDF
PostScript
PCL
Image
Paper
Tray Configuration
Media Configuration
Universal Setup
Media Types
USB Drive
Flash Drive Print
Network/Ports
Network Overview
Wireless
Wi‑Fi Direct
AirPrint
Mobile Services Management
Ethernet
TCP/IP
SNMP
IPSec
802.1x
LPD Configuration
HTTP/FTP Settings
ThinPrint
USB
Restrict External Network Access
Universal Print
Additional information for Universal Print
Security
Login Methods
Public
Local Accounts
Network Accounts
Certificate Management
Schedule USB Devices
Security Audit Log
Login Restrictions
Confidential Print Setup
Disk Encryption
Erase Temporary Data Files
Solutions LDAP Settings
Miscellaneous
Reports
Menu Settings Page
Device
Print
Network
Supplies Plan
Plan Activation
Plan Conversion
Subscription Service
Troubleshooting
Printing the Menu Settings Page
Maintenance
Checking the Status of Parts and Supplies
Configuring Supply Notifications
Setting up E-mail Alerts
Viewing Reports
Ordering Supplies
Using Genuine Xerox Supplies
Replacing Parts and Supplies
Replacing the Toner Cartridge
Replacing the Imaging Unit
Replacing the Tray
Resetting the Supply Usage Counters
Cleaning Printer Parts
Cleaning the Printer
Cleaning the Touch Screen
Cleaning the Feed Rolls
Saving Energy and Paper
Configuring Power Save Mode Settings
Sleep Mode
Hibernate Mode
Adjusting the Brightness of the Display
Conserving Supplies
Moving the Printer to Another Location
Troubleshooting
Print Quality Problems
Printing Problems
Print Quality is Poor
Blank or White Pages
Dark Print
Fine Lines are not Printed Correctly
Folded or Wrinkled Paper
Gray Background
Incorrect Margins
Light Print
Mottled Print and Dots
Paper Curl
Print Crooked or Skewed
Solid Black Pages
Text or Images Cut Off
Toner Easily Rubs Off
Horizontal Light Bands
Vertical Light Bands
Vertical White Lines
Vertical Dark Bands
Vertical Dark Lines or Streaks
Vertical Dark Streaks with Print Missing
Repeating Defects
Print Jobs do not Print
Confidential and other held documents do not print
Job Prints from the Wrong Tray or on the Wrong Paper
Slow Printing
The Printer is not Responding
Unable to read flash drive
Enabling the USB port
Clearing Jams
Avoiding Jams
Load Paper Properly
Use Recommended Paper
Identifying Jam Locations
Paper Jam in Door A
Paper Jam in Door B
Paper jam in the multipurpose feeder
Paper jam in trays
Paper jam in the duplex unit
Network Connection Problems
Cannot open Embedded Web Server
Cannot Connect the Printer to the Wi-Fi Network
Hardware options problems
Cannot detect internal option
Internal solutions port does not operate correctly
Parallel or serial interface card does not operate correctly
Defective flash detected
Not enough free space in flash memory for resources
Issues with Supplies
Replace Cartridge Printer Region Mismatch
Non-Xerox Supplies
Paper Feed Problems
Envelope Seals when Printing
Collated Printing does not Work
Tray linking does not work
Paper Frequently Jams
Jammed Pages are not Reprinted
Contacting Customer Support
A Regulatory Information
Basic Regulations
United States FCC Regulations
Xerox® B410 Printers
Regulatory Information for 2.4-GHz and 5-GHz Wireless Network Adapters
Laser Notice
Canada
European Union and European Economic Area Compliance
European Union Lot 4 Imaging Equipment Agreement
ENERGY STAR
Power Consumption and Activation Time
Default Energy Saver Settings
EPEAT
Environmental Benefits of Duplex Printing
Paper Types
Eurasian Economic Community Certification
Germany
Germany - Blue Angel
Blendschutz
Lärmemission
Importeur
Turkey RoHS Regulation
Ukraine RoHS Compliance
Safety Certification
Material Safety Data Sheets
B Recycling and Disposal
All Countries
Battery Removal
North America
European Union
Disposal Outside of the European Union
Other Countries
Page 197/256
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Contents
Table of Contents
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V
ertical
Dark
Bands
Note:
Bef
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Xerox
®
B410
Printer
User
Guide
197
T
roubleshooting
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File type: PDF
File name: 47845554_b410.pdf
File size: 2.98 MB
File Language: English
Pages: 256
Author: Xerox
File created: 2023-05-18
Published: 2024-01-08
Updated: 2024-01-08
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Table of Contents
×
User Guide
2
Safety
9
Notices and Safety
10
Conventions
11
Product Statements
11
Electrical Safety
15
General Guidelines
15
Power Cord
15
Emergency Power Off
16
Battery Safety
16
Operational Safety
17
Operational Guidelines
17
Printer Location
17
Printer Supplies
18
Consumable Information
18
Maintenance Safety
19
Environmental, Health and Safety Contact Information
20
Product Symbols
21
Learn About the Printer
25
Finding Information About the Printer
26
Finding the Printer Serial Number
28
Printer Configurations
29
Removing the Internal Packaging Materials
30
Using the Control Panel
32
Understanding the Status of the Indicator Light
33
Selecting Paper
34
Paper Guidelines
34
Paper Characteristics
34
Weight
34
Curl
34
Smoothness
34
Moisture Content
34
Grain Direction
35
Fiber Content
35
Unacceptable Paper
35
Storing Paper
35
Selecting Preprinted Forms and Letterhead
36
Supported Paper Sizes
36
Supported Paper Types
38
Supported Paper Weights
39
Set up, Install, and Configure
41
Selecting a Location for the Printer
42
Attaching Cables
44
Xerox® Easy Assist App
45
Installing the Xerox® Easy Assist App
46
Connecting to the Xerox Easy Assist App for Installed Printers
47
Adding Multiple Printers to the Xerox Easy Assist App
48
Setting up and Using the Home Screen Applications
49
Using the Home Screen
49
Customizing the Home Screen
50
Using Display Customization
51
Managing Screen Saver and Slide Show Images
51
Changing the Wallpaper Image
51
Running a Slide Show from a Flash Drive
51
Setting up Device Quotas
51
Managing Bookmarks
52
Creating Bookmarks
52
Creating Folders
52
Managing Contacts
53
Setting up and Using the Accessibility Features
54
Activating Voice Guidance
54
From the Home Screen
54
From the Keyboard
54
Deactivating Voice Guidance
54
Navigating the Screen Using Gestures
54
Using the On‑screen Keyboard
55
Enabling Magnification mode
56
Adjusting the Default Headphone Volume
56
Adjusting the Default Internal Speaker Volume
56
Loading Paper and Specialty Media
57
Setting the Paper Size and Type
57
Configuring Universal Paper Settings
57
Loading the Tray
57
Loading the multipurpose feeder
60
Linking trays
63
Installing and Updating Software, Drivers, and Firmware
65
Installing the Printer Software
65
Adding Printers to a Computer
65
For Windows users
65
For Macintosh Users
66
Updating Firmware
66
Exporting or Importing a Configuration File
67
Adding Available Options in the Print Driver
67
For Windows Users
67
For Macintosh Users
67
Installing Hardware Options
68
Installing Optional Trays
69
Networking
70
Connecting the Printer to a Wi-Fi Network
70
Using the Control Panel
70
Connecting the Printer to a Wireless Network Using Wi-Fi Protected Setup (WPS)
70
Using the Push Button method
70
Using the personal identification number (PIN) method
70
Configuring Wi–Fi Direct
71
Connecting a Mobile Device to the Printer
71
Connecting Using Wi–Fi Direct for Android Mobile Devices
71
Connecting Using Wi–Fi Direct for iOS Mobile Devices
71
Connecting Using Wi-Fi
72
Connecting a Computer to the Printer
72
For Windows Users
72
For Macintosh Users
72
Deactivating the Wi-Fi Network
72
Checking the Printer Connectivity
72
Secure the Printer
73
Locating the Security Slot
74
Erasing Printer Memory
75
Erasing Printer Storage Drive
76
Restoring Factory Default Settings
77
Print
79
Printing from a Computer
80
Printing From a Mobile Device
81
Printing from a Mobile Device Using Mopria™ Print Service
81
Printing from a Mobile Device using AirPrint®
81
Printing from a Mobile Device using Wi-Fi Direct®
81
Printing from a Flash Drive
82
Supported Flash Drives and File Types
83
Flash Drives
83
File Types
83
Configuring Confidential Jobs (Secure Print)
84
Printing Confidential and Other Held Jobs
85
For Windows Users
85
For Macintosh Users
85
Using AirPrint
85
Using the Print Driver
85
Printing a Font Sample List
86
Placing Separator Sheets Between Copies
87
Canceling a Print Job
88
Adjusting Toner Darkness
89
Use Printer Menus
91
Menu Map
92
Device
93
Preferences
93
Eco-Mode
94
Remote Operator Panel
95
Notifications
95
Power Management
97
Anonymous Data Collection
98
Accessibility
99
Restore Factory Defaults
99
Maintenance
100
Configuration Menu
100
Out of Service Erase
103
Home Screen Customization
103
About this Printer
103
Print
105
Layout
105
Setup
106
Quality
107
Job Accounting
108
PDF
109
PostScript
110
PCL
110
Image
112
Paper
113
Tray Configuration
113
Media Configuration
113
Universal Setup
113
Media Types
114
USB Drive
115
Flash Drive Print
115
Network/Ports
117
Network Overview
117
Wireless
118
Wi‑Fi Direct
120
AirPrint
121
Mobile Services Management
122
Ethernet
122
TCP/IP
124
SNMP
126
IPSec
128
802.1x
129
LPD Configuration
130
HTTP/FTP Settings
131
ThinPrint
131
USB
132
Restrict External Network Access
133
Universal Print
133
Additional information for Universal Print
134
Security
136
Login Methods
136
Public
136
Local Accounts
137
Network Accounts
138
Certificate Management
140
Schedule USB Devices
141
Security Audit Log
141
Login Restrictions
144
Confidential Print Setup
144
Disk Encryption
145
Erase Temporary Data Files
145
Solutions LDAP Settings
146
Miscellaneous
146
Reports
148
Menu Settings Page
148
Device
148
Print
148
Network
149
Supplies Plan
150
Plan Activation
150
Plan Conversion
150
Subscription Service
150
Troubleshooting
151
Printing the Menu Settings Page
152
Maintenance
153
Checking the Status of Parts and Supplies
154
Configuring Supply Notifications
155
Setting up E-mail Alerts
156
Viewing Reports
157
Ordering Supplies
158
Using Genuine Xerox Supplies
158
Replacing Parts and Supplies
159
Replacing the Toner Cartridge
159
Replacing the Imaging Unit
160
Replacing the Tray
162
Resetting the Supply Usage Counters
163
Cleaning Printer Parts
164
Cleaning the Printer
164
Cleaning the Touch Screen
164
Cleaning the Feed Rolls
164
Saving Energy and Paper
166
Configuring Power Save Mode Settings
166
Sleep Mode
166
Hibernate Mode
166
Adjusting the Brightness of the Display
166
Conserving Supplies
166
Moving the Printer to Another Location
167
Troubleshooting
169
Print Quality Problems
170
Printing Problems
171
Print Quality is Poor
171
Blank or White Pages
171
Dark Print
173
Fine Lines are not Printed Correctly
174
Folded or Wrinkled Paper
175
Gray Background
177
Incorrect Margins
179
Light Print
180
Mottled Print and Dots
183
Paper Curl
184
Print Crooked or Skewed
186
Solid Black Pages
187
Text or Images Cut Off
189
Toner Easily Rubs Off
191
Horizontal Light Bands
192
Vertical Light Bands
194
Vertical White Lines
196
Vertical Dark Bands
197
Vertical Dark Lines or Streaks
199
Vertical Dark Streaks with Print Missing
200
Repeating Defects
202
Print Jobs do not Print
203
Confidential and other held documents do not print
204
Job Prints from the Wrong Tray or on the Wrong Paper
206
Slow Printing
207
The Printer is not Responding
210
Unable to read flash drive
212
Enabling the USB port
214
Clearing Jams
215
Avoiding Jams
215
Load Paper Properly
215
Use Recommended Paper
215
Identifying Jam Locations
216
Paper Jam in Door A
217
Paper Jam in Door B
220
Paper jam in the multipurpose feeder
220
Paper jam in trays
221
Paper jam in the duplex unit
222
Network Connection Problems
224
Cannot open Embedded Web Server
224
Cannot Connect the Printer to the Wi-Fi Network
225
Hardware options problems
227
Cannot detect internal option
227
Internal solutions port does not operate correctly
229
Parallel or serial interface card does not operate correctly
230
Defective flash detected
230
Not enough free space in flash memory for resources
230
Issues with Supplies
231
Replace Cartridge Printer Region Mismatch
231
Non-Xerox Supplies
232
Paper Feed Problems
233
Envelope Seals when Printing
233
Collated Printing does not Work
234
Tray linking does not work
235
Paper Frequently Jams
236
Jammed Pages are not Reprinted
237
Contacting Customer Support
238
A Regulatory Information
239
Basic Regulations
240
United States FCC Regulations
240
Xerox® B410 Printers
240
Regulatory Information for 2.4-GHz and 5-GHz Wireless Network Adapters
240
Laser Notice
241
Canada
241
European Union and European Economic Area Compliance
242
European Union Lot 4 Imaging Equipment Agreement
242
ENERGY STAR
243
Power Consumption and Activation Time
243
Default Energy Saver Settings
244
EPEAT
244
Environmental Benefits of Duplex Printing
244
Paper Types
245
Eurasian Economic Community Certification
245
Germany
245
Germany - Blue Angel
245
Blendschutz
245
Lärmemission
245
Importeur
245
Turkey RoHS Regulation
246
Ukraine RoHS Compliance
246
Safety Certification
247
Material Safety Data Sheets
248
B Recycling and Disposal
249
All Countries
250
Battery Removal
250
North America
251
European Union
252
Disposal Outside of the European Union
252
Other Countries
253
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