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AACCTTIIOONN YYEESS NNOO
SStteepp 55
1 Update the printer firmware. For
more information, see Updating
Firmware
2 Print the document.
Does gray background appear on
prints?
Go to step 6. The problem is solved.
SStteepp 66
1 Replace the imaging unit.
2 Print the document.
Does gray background appear on
prints?
Contact Contacting Customer
Support
The problem is solved.
Incorrect Margins
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
SSeettttiinnggss >> TTrroouubblleesshhoooottiinngg >> PPrriinntt QQuuaalliittyy TTeesstt PPaaggeess. For non-touch-screen printer models, press OOKK to
navigate through the settings.
Xerox
®
B410 Printer User Guide 179
Troubleshooting
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