Loading ...
Loading ...
Loading ...
5. Make sure that the wireless network is working correctly.
6. Make sure that your computer is working correctly. If necessary, restart the computer.
The wireless printer loses communication when connected to a VPN
● Typically, you cannot connect to a VPN and other networks at the same time.
The network does not appear in the wireless networks list
● Make sure the wireless router is turned on and has power.
● The network might be hidden.
● Make sure that the printer is within wireless range of the wireless router, and that there are no obstacles
blocking the signal.
● The printer operates on the 2.4 GHz and 5 GHz wireless bands.
● Refresh the wireless networks list.
● Try restarting the printer.
The wireless network is not functioning
1. To verify if the network has lost communication, try connecting other devices to the network.
2. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
● For Windows, click Start, click Run, type cmd, and then press Enter.
● For OS X, go to Applications, then Utilities, and open Terminal.
b. Type ping followed by the router IP address.
c. If the window displays round-trip times, the network is working.
3. Make sure that the router or printer connects to the same network that the computer connects to.
a. On the printer control panel, press (the Information button) to print an information report.
b. Compare the service set identier (SSID) on the information report to the SSID in the printer
information for the computer.
c. If the numbers are not the same, the devices are not connecting to the same network. Recongure
the wireless setup for the printer.
Perform a wireless network diagnostic test
A wireless network diagnostic test can be performed using the printer control panel or the Embedded Web
Server (EWS). The wireless network diagnostic test provides information about the wireless network settings.
ENWW Solve wireless network problems 93
Loading ...
Loading ...
Loading ...