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Customer self-repair warranty service
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for
greater exibility in performing defective parts replacement. If during the diagnosis period, HP identies that
the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement.
There are two categories of CSR parts: 1) Parts for which customer self repair is mandatory. If you request HP
to replace these parts, you will be charged for the travel and labor costs of this service. 2) Parts for which
customer self repair is optional. These parts are also designed for Customer Self Repair. If, however, you
require that HP replace them for you, this may be done at no additional charge under the type of warranty
service designated for your product.
Based on availability and where geography permits, CSR parts will be shipped for next business day delivery.
Same-day or four-hour delivery may be oered at an additional charge where geography permits. If
assistance is required, you can call the HP Technical Support Center and a technician will help you over the
phone. HP species in the materials shipped with a replacement CSR part whether a defective part must be
returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective
part back to HP within a dened period of time, normally ve (5) business days. The defective part must be
returned with the associated documentation in the provided shipping material. Failure to return the defective
part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and
part return costs and determine the courier/carrier to be used.
124 Appendix B Service and support ENWW
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