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Frequent or recurring paper jams?
Follow these steps to solve problems with frequent paper jams. If the rst step does not resolve the problem
continue with the next step until you have resolved the problem.
1. If paper has jammed in the printer, clear the jam and then print a test page to test the printer.
2. Check that the tray is congured for the correct paper size and type.
a. Open EWS. See To access and use the Embedded Web Server (EWS).
b. Click the System tab, and then click the Paper Setup page.
c. Select the type of paper that is in the tray.
3. Turn the printer o, wait 30 seconds, and then turn it on again.
4. Print a cleaning page to remove excess toner from inside the printer.
5. Print a test page to test the printer.
If none of these steps resolves the problem, the printer might need service. Contact support.
68 Chapter 8 Solve problems ENWW
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