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157
Notices
TCL NORTH AMERICA
LIMITED PRODUCT WARRANTY
All New TCL Product Models including LCD/LED Televisions, Sound Bars, and Appliances
including Window Air Conditioners, Portable and Through-The-Wall Air Conditioners,
Dehumidifiers, Air Purifiers, and Robot Vacuums (each individually referred to as a “Product” or
“Unit”, and together referred to as the “Products”).
What your warranty covers:
Defects in materials or workmanship to the original owner of this TCL
Product when purchased as new from an Authorized Dealer of TCL brand Products in the United
States and packaged with this warranty statement.
New Products (Non-Commercial Use)
For how long after your purchase:
•
One (1) year from date of purchas
e for parts and labor for
non-commercial use
.
New Products (Commercial Use)
For how long after your purchase:
•
Six (6) months from date of purchase
for parts and labor for
commercial use
.
Commercial use includes, but is not limited to, the use of this Product in a commercial or business
environment, the use of this Product in an institution or for institutional purposes, or other commercial
purposes including rental purposes.
What we will do
• At TCL’s discretion, (1) pay an Authorized TCL Service Center for both labor charges and parts to
repair your Product, or (2) replace your Product with a new or refurbished/remanufactured
equivalent value Product. The decision to repair or replace will be made solely by TCL. See section
entitled “How to get service.”
How to get service
• Before submitting a request for warranty service, please visit support.tcl.com for helpful FAQs and
additional troubleshooting suggestions.
• To get warranty service, contact TCL Customer Support by visiting support.tcl.com/contact-us.
Please have your Product type, model number, serial number, and ZIP code ready.
Troubleshooting and prior approval from a TCL representative MUST occur before sending in your
Product to a TCL Service Center.
• A representative must troubleshoot your problem over the telephone, via chat, or through e-mail
before receiving service. If it is determined that your Unit requires service, the service location will
be at the sole discretion of TCL based upon the Limited Warranty Statement.
• At the sole discretion of TCL, television screen sizes 43-inches and smaller will either be repaired
at an Authorized TCL Service Center or directly exchanged for a new or refurbished/re-certified
Unit. At the sole discretion of TCL, television screen sizes 44-inches or larger will either be repaired
or directly exchanged for a new or refurbished/re-certified Unit at an Authorized TCL Service
Center or in-home. At the sole discretion of TCL, Sound Bars, and Appliances including Window
Air Conditioners, Portable and Through-The-Wall Air Conditioners, Dehumidifiers, Air Purifiers, and
Robot Vacuums will either be repaired or directly exchanged for a new or refurbished/re-certified
Unit at an Authorized TCL Service Center or in-home. In the event of a service visit where the on-
site technician, in his-her sole discretion, deems the home or property conditions to be hazardous
and/or unsafe, TCL reserves the right to cancel or re-schedule the service visit, or opt for an
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