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What if I can’t access the Factory Reset option?
It is possible for your TV to get into a state where you cannot access the various
menus, including the menu option that lets you perform a factory reset operation. If
that happens, you can force the TV to reset by following these steps.
1. Using a straightened paper clip or ball-point pen, press and hold the recessed
RESET button on the TV connector panel.
2. Continue to hold the RESET button for approximately 12 seconds.
When the reset cycle completes, the status indicator comes on dim.
3. Release the RESET button. The TV is now powered off.
4. Turn on the TV and proceed through Guided Setup. See Guided Setup.
Using Recovery Mode
Certain models have another reset option called Recovery Mode, which you can
access by holding down the RESET button for at least 20 seconds. For a list of
models that support Recover Mode and detailed instructions about how to use it, see
the Roku support article How to use Recovery Mode on your Roku TV™.
Network connection reset
If you want to remove your network connection information without disturbing other
settings, navigate from the Home Screen Menu to Settings > System > Advanced
system settings > Network connection reset, and then select Reset connection.
When you select this option, the TV removes your wireless network information,
including the name of the connection (its SSID) and your wireless password, if any,
and then it restarts. After restarting, your TV retains all of its other settings including
its association with your Roku account.
After resetting your network connection, navigate from the Home Screen Menu to
Settings > Network > Set up connection to set up your network connection and
enjoy all of the benefits of your connected TV.
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