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Home > Troubleshooting > Network Problems > Error Messages
Error Messages
Your Brother machine will display an error message if an error occurs. The most common error messages are
shown in the table.
>> HL-L3290CDW/DCP-L3551CDW
>> MFC-L3710CW/MFC-L3750CDW/MFC-L3770CDW
HL-L3290CDW/DCP-L3551CDW
Error Messages
Cause Action
Cannot Connect
Maximum limit of
connected devices
has been reached.
The maximum number of
mobile devices are already
connected to the Wi-Fi Direct
network when the Brother
machine is the Group Owner
(G/O).
After the current connection between your Brother machine
and another mobile device has shut down, try to configure
the Wi-Fi Direct settings again. You can confirm the
connection status by printing the Network Configuration
Report.
Authentication
Error, contact
your
administrator.
Your authentication setting for
the Store Print Log to Network
feature is not correct.
• Make sure the Username and Password in
Authentication Setting are correct. If the username is
part of a domain, enter the username in one of the
following styles: user@domain or domain\user.
• Make sure the time of the log file server matches the
time from the SNTP server, or the Date&Time settings.
• Make sure the SNTP time server settings are configured
correctly so the time matches the time used for
authentication by Kerberos or NTLMv2. If there is no
SNTP server, make sure the Date&Time and Time
Zone settings are set correctly using Web Based
Management or the control panel so the machine
matches the time being used by the server providing the
authentication.
Connection Error
Other devices are trying to
connect to the Wi-Fi Direct
network at the same time.
Make sure there are no other devices trying to connect to
the Wi-Fi Direct network, and then try to configure the Wi-Fi
Direct settings again.
Connection Fail
The Brother machine and your
mobile device cannot
communicate during the Wi-Fi
Direct network configuration.
• Move the mobile device closer to your Brother machine.
• Move your Brother machine and the mobile device to an
obstruction-free area.
• If you are using the PIN Method of WPS, make sure you
have entered the correct PIN.
File Access
Error, contact
your
administrator.
The Brother machine cannot
access the destination folder
for the Store Print Log to
Network feature.
• Make sure the stored directory name is correct.
• Make sure the stored directory is write-enabled.
• Make sure the file is not locked.
Log Access Error
In Web Based Management,
you have selected the Cancel
Print option in the Error
Detection Setting of Store
Print Log to Network.
Wait for about 60 seconds until this message disappears
from the LCD.
517
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