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Troubleshooting Guide
Power-related problems
Shooting-related problems
Problems with wireless features
Operation problems
Display problems
Playback problems
Computer connection problems
If a problem occurs with the camera, first refer to this Troubleshooting Guide. If this
Troubleshooting Guide does not resolve the problem, take the camera to the nearest Canon
Service Center.
Power-related problems
Batteries cannot be charged with the battery charger.
Do not use any battery packs other than a genuine Canon Battery Pack LP-E17.
In case of charging or charger issues, see Charging the Battery.
The battery charger lamp is blinking.
Orange blinking of the lamp indicates that a protection circuit has prevented charging
because (1) there is a problem with the battery charger or battery, or (2) communication
with a non-Canon battery has failed. In the case of (1), unplug the charger, reinsert the
battery, and wait a few minutes before plugging the charger in again. If the problem
persists, take the camera to the nearest Canon Service Center.
The camera is not activated even when the power switch is set to
< >.
Make sure the battery is inserted properly in the camera ( ).
Make sure the card/battery compartment cover is closed ( ).
Charge the battery ( ).
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