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Related tasks
Connecting a Telephone or Answering Machine
Using the Fax Setup Wizard
Fax Memory Full Error Appears
If you see an error message telling you that the product's fax memory is full, try these solutions:
• If you set the product to save received faxes in the product's memory or inbox, delete any faxes you
have already read.
Note: Your product can store up to 100 faxes before its inbox is full.
• If you set the product to save received faxes on a computer, turn on the selected computer. Once the
faxes are saved on the computer, they are deleted from the product's memory.
• If you set the product to save received faxes on a memory device, connect the selected memory
device containing the save fax folder to the product. Once the faxes are saved on the memory device,
they are deleted from the product's memory.
Note: Make sure the memory device has enough available memory and is not write protected.
• If the memory is full, try the following:
• Send a monochrome fax using the direct sending feature
• Send your faxes in smaller batches
• If the product cannot print a received fax due to a product error, such as a paper jam, the memory full
error may appear. Clear any product errors, then ask the sender to resend the fax.
Parent topic: Solving Faxing Problems
Sent Fax is Received in an Incorrect Size
If your recipient receives a fax in an incorrect size, try these solutions:
• If you are trying to fax an A3-size document, make sure the recipient's fax machine supports the paper
size. If the message OK (Reduced Size) appears in the fax transmission report, the recipient's fax
machine does not support A3-size documents.
• If you are sending a fax using the scanner glass, make sure your original is placed correctly and that
the correct paper size is selected on the control panel.
• Clean the scanner glass and document cover.
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