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Scanner Does Not Work
Check 1
Check 2
needed.
Check 3
Check that your scanner or printer is turned on.
With network connection, check the connection status and reconnect as
With USB connection, connect the USB cable to a different USB port on the
computer.
Check 4
If the USB cable is connected to a USB hub, remove it from the USB hub and
connect it to a USB port on the computer.
Check 5
Restart the computer.
Check 6
To scan from the printer's operation panel with USB connection, click Scan-
from-Operation-Panel Settings in the Settings (General Settings) dialog, and then
check that the following checkboxes are selected.
• Your scanner or printer
• Enables scanning from the operation panel
435
Check 7
If one or more ink tanks has reached the lower limit line shown on the ink
tank, the device’s functions could be suspended. If this occurs, to continue to scan,
please follow the instructions for resolving the 1643 support code, by either (a)
disabling the system for detecting ink levels by pressing the Stop button, (b) scanning
from an external device such as a computer, smartphone, or tablet using the
corresponding application software. or (c) filling the ink tank to the single dot shown on
the ink tank. If the latest firmware has not been downloaded to your printer, you should
refill the ink tank up to the single dot shown on the ink tank with the corresponding
color of ink and then close the printer’s cover.
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