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APPENDIX ➤ Troubleshooting En 98
The Internet radio cannot be
played.
The selected Internet radio station is currently not available. There may be a network problem at the radio station, or the service may
have been stopped. Try the station later or select another station.
–
The selected Internet radio station is currently broadcasting silence. Some Internet radio stations broadcast silence at certain of times of the day.
Try the station later or select another station.
–
Access to the network is restricted by the firewall settings of your network
devices (such as the router).
Check the firewall settings of your network devices. The Internet radio can
be played only when it passes through the port designated by each radio
station. The port number varies depending on the radio station.
–
The dedicated apps for
mobile device does not detect
the unit.
The MAC address filter is enabled on the unit. In “MAC Address Filter” in the setup menu, disable the MAC address filter
or specify the MAC address of your mobile device to allow it to access to
the unit.
81
The unit and mobile device are not in the same network. Check the network connections and your router settings, and then connect
the unit and mobile device to the same network.
–
Firmware update via the
network (Network Update)
fails.
It may not be possible depending on the condition of the network. Update the firmware via the network (Network Update) again or use a USB
flash drive.
88
The iPod does not recognize
the unit when using AirPlay.
The unit and iPod/mobile device are connected to different SSIDs on the
same access point.
Check the network connections for the unit and your mobile device, and
connect them to the same SSID.
–
The app installed on a mobile
device does not recognize the
unit.
The unit cannot connect to
the Internet via a wireless
router (access point).
The wireless router (access point) is turned off. Turn on the wireless router (access point). –
The unit and the wireless router (access point) are too far apart. Place the unit and the wireless router (access point) closer to each other. –
There is an obstacle between the unit and the wireless router (access
point).
Move the unit and the wireless router (access point) in a location where
there are no obstacles between them.
–
Wireless network is not
found.
There is a device (microwave oven, wireless LAN, etc.) outputs signals in
the 2.4 GHz frequency band nearby.
Move this unit away from the device that is emitting radio frequency signals.
–
Access to the network is restricted by the firewall settings of the wireless
router (access point).
Check the firewall setting of the wireless router (access point).
–
Problem Cause Remedy See page
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