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APPENDIX ➤ Troubleshooting En 97
Network
Problem Cause Remedy See page
The network feature does not
function.
The network parameters (IP address) have not been obtained properly. Enable the DHCP server function on your router and set “DHCP” in the
setup menu to “On” on the unit. If you want to configure the network
parameters manually, check that you are using an IP address which is not
used by other network devices in your network.
81
“Not connected” is displayed with
“Wireless (Wi-Fi)” configuration;
unable to connect to wireless
router (access point).
The wireless router’s MAC address filter is enabled. A connection cannot be established if the wireless router’s MAC address
filter is enabled. Check wireless router (access point) settings and try a
different connection method.
51, 81
“Not connected” is displayed with
“Wireless (Wi-Fi)” configuration
using the WPS function (“WPS
Button” and “PIN Code”) and
“Access Point Scan”; unable to
connect to wireless router
(access point).
The wireless router (access point) does not broadcast its SSID. A connection cannot be established if the wireless router (access point) is
configured so that it does not broadcast its SSID. Check wireless router
(access point) settings and try a different connection method.
54, 58
“Not connected” is displayed with
“Wireless (Wi-Fi)” configuration
using the WPS function (“WPS
Button” and “PIN Code”); unable
to connect to wireless router
(access point).
The wireless router (access point) uses WEP encryption. A connection cannot be established using the WPS function. Try a different
connection method.
54, 58
Playback stops unexpectedly and
files cannot be played
continuously.
The folder contains some files that cannot be played via the unit. Delete or move files (including video or hidden files) that cannot be played
via the unit from the folder. –
The unit does not detect the PC. The media sharing setting is not correct. Configure the sharing setting and select the unit as a device to which music
contents are shared.
61
Some security software installed on your PC is blocking the access of the
unit to your PC.
Check the settings of security software installed on your PC.
–
The unit and PC are not in the same network. Check the network connections of the unit and PC, and then connect the
unit and the PC to the same network.
–
The MAC address filter is enabled on the unit. In “MAC Address Filter” in the setup menu, disable the MAC address filter
or specify the MAC address of your PC to allow it to access to the unit.
81
The files in the PC cannot be
viewed or played back.
The files are not supported by the unit or the media server. Use the file format supported by both the unit and the media server.
61
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