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APPENDIX ➤ Troubleshooting En 96
Remote control
Transmitting Cannot make the
unit connected
to the Bluetooth
device.
“Bluetooth” is set to “Off”. Set it to “On”. 83
“Transmission” is set to “Off”. Set it to “On”. 83
Another Bluetooth device is connected. Terminate the current Bluetooth connection, and connect to the device to
which audio should be transmitted.
46, 49
The device does not support A2DP. Connect to a Bluetooth audio device that supports A2DP. 106
More than 20 devices are connected and the earliest connecting
information is deleted.
Connect to the device again. The unit is able to connect up to 20 Bluetooth
devices for receiving and transmitting audio. If a new device is successfully
connected to the unit after 20 other devices have already been connected,
the device with the earliest connecting date will have been deleted to make
room for the new device.
46, 49
The unit and device are too far apart. Position the Bluetooth device so that it is less than 10 m from this unit and
connect the device to this unit.
46, 49
There is a device (microwave oven, wireless LAN, etc.) outputs signals in
the 2.4 GHz frequency band nearby.
Move this unit away from the device that is emitting radio frequency signals.
–
No sound is
heard or the
sound is
intermittent via
the Bluetooth
device.
The device is not set to send Bluetooth audio signals to the unit. Check that the Bluetooth function of the device is set properly. –
The device’s volume is set to minimum. Turn up the volume level on the device. –
Transmitted audio does not play. Play audio from the device selected with the input selector key. 49
The unit and device are too far apart. Move the Bluetooth device so that it is less than 10 m from this unit. 46, 49
There is a device (microwave oven, wireless LAN, etc.) outputs signals in
the 2.4 GHz frequency band nearby.
Move this unit away from the device that is emitting radio frequency signals.
–
The Bluetooth connection of the unit with the device is disconnected. Perform Bluetooth connection operations again. 49
Attempted to establish a connection during playback with AirPlay. Playback with AirPlay cannot be transmitted. Terminate AirPlay playback
and try again to establish a connection.
49, 64
Problem Cause Remedy See page
The remote control does not work
and/or function properly.
The wrong distance or angle. The remote control functions within a maximum range of 6 m and no more
than 30 degrees off-axis from the front panel.
7
Direct sunlight or lighting (from an inverter type of fluorescent lamp, etc.) is
striking the remote control sensor of this unit.
Reposition this unit.
–
The batteries are weak. Replace all batteries. 7
Problem Cause Remedy See page
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