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MULTIMEDIA 297
CONNECTED SERVICES FAQS
For additional information about SiriusXM
Guardian™, active subscribers can push the
ASSIST button (if equipped) and then select
SiriusXM Guardian™ Call on your in-vehicle
touchscreen to contact SiriusXM Guardian™. Your
call will be directed to a SiriusXM Guardian™ agent
or held in a queue until an agent is available. If you
do not have an active subscription, push the
ASSIST button and press the Activate button on the
touchscreen to activate services.
CONNECTED SERVICES SOS FAQ S —
I
F EQUIPPED
1.
What happens if I accidentally push the SOS
Call button on the mirror or overhead console?
You have 10 seconds after pushing the SOS
Call button to cancel the call. To cancel the
call, either push the SOS Call button again, or
press the Cancel button on the in-vehicle
touchscreen.
2. What type of information is sent when I use the
SOS Call button from my vehicle? Certain
vehicle information, such as make and model,
is transmitted along with the last known GPS
location.
3. When could I use the SOS Call button? You can
use the SOS Call button to make a call if you or
someone else needs emergency assistance.
CONNECTED SERVICES REMOTE DOOR
L
OCK/UNLOCK FAQS
1.
How long does it take to unlock or lock the
door?
Depending on various conditions, it can
take up to three minutes or more for the
request to get to your vehicle.
2. Which is faster, my key fob or the
UY Mobile
App? Your key fob will lock/unlock the door
more quickly, however its range is limited and
your Mobile App comes in handy for these and
other situations.
3. Will my vehicle be safe if I lose my device?
People sometimes lose their mobile devices,
which is why security measures have been
engineered into the Mobile App. Asking for
your username, password and SiriusXM
Guardian™ Security PIN are required for the
activation of Remote services through your
mobile device. It is your responsibility to
protect your passwords and PINs.
4. Why can’t all mobile devices use the Mobile
App? The Mobile App is compatible with most
devices with the Apple® and Android™
operating systems. The capabilities of these
devices allow us to remotely command your
vehicle. Other operating systems may be
supported in the future.
5. Why is the Mobile App running slow? The
Mobile App relies on a mobile network
connection from your device to send
commands to your vehicle which must have an
operable LTE (voice/data) or 3G, 4G (data), or
5G (data) network connection. If either your
device or your vehicle is in an area with below
average coverage, it may take longer to log in
and send commands.
CONNECTED SERVICES ROADSIDE
A
SSISTANCE FAQS
1.
What is the phone number for roadside
assistance call? The phone number is:
US: 1-800-521-2779
Canada: 1-800-363-4869
2. If I am subscribed to SiriusXM Guardian™,
does it cover towing or other expenses
incurred by using roadside assistance? No,
however your new vehicle may include
Roadside Assistance Call services.
5
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